Lead Cloud Applications Consultant

OpenText; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

OpenText is seeking an experienced Content Server Cloud Applications Consultant to lead the technical delivery of CS platform solutions with an administration emphasis and strong customer focus. You will coordinate cross-team delivery, participate in deployments, upgrades, and patching, and optimize operations through automation while building long-term client success.

This role requires 9–12 years of experience, BE/B.Tech, and deep knowledge of the Content Server platform in Windows/Linux

Qualifications

• BE / B.Tech. or equivalent technical qualification.
• 9-12 years of relevant experience.
• Proficient in deployment, administration and troubleshooting of the OpenText Content Server Platform and surrounding components.
• Experience with Cloud deployment of the Content Server Platform is a plus.
• Knowledge of Windows, UNIX, and TCP/IP networks.
• Experience with relational DBMS (PostgreSQL, Oracle, MS SQL Server, MySQL).
• Programming/scripting knowledge (SQL, .sh/.bat, Java, JavaScript).
• Familiarity with web/application servers (IIS, Apache, Tomcat, JBoss).
• Understanding of OOP, Web Services, LDAP and RDBMS concepts.

Responsibilities

• Participate in project execution phases.
• Administer day-to-day systems operations including incident & problem management.
• Assist with new implementations, upgrades and patching activities.
• Configure CS software components per project timelines.
• Coordinate project delivery across multiple teams and third parties.
• Identify opportunities to automate day-to-day activities.
• Engage with customers to extend contract scope and opportunities.
• Follow project management standards and quality checks.
• Understand requirements, design details, and plan work breakdown structures.
• Prepare and submit activity and progress reports with time records.

Skills

Project execution

System administration

CS configuration

Coordination

Automation opportunities

Customer engagement

Communication skills

Education

BE / B.Tech or equivalent

Tools

Content Server

Archive Server

xECM

Brava

OTDS

Search & Indexing

Windows

UNIX

PostgreSQL

Oracle

MS SQL Server

MySQL

SQL

Java

JavaScript

IIS

Apache

Tomcat

JBoss

Web Services

LDAP

Job description

Job Description:

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us.

The Opportunity

An OpenText Content Server Cloud Applications Consultant is responsible for the technical delivery of the CS (Content Server) Platform based solutions. This role has administration emphasis, combined with the consultative skills required to promote the impression of quality and excellence actively fostered within the Customer Success Services.

You are good at:

• Participate and contribute to Project execution phases.
• Participate in the day-to-day administration of the systems, including Incident & Problem Management
• Participate in execution of new implementations, upgrades and patching activities.
• Participate in the advanced configuration of CS software components, in line with project and customer time scales.
• To co-ordinate project delivery through multiple teams that may include 3rd party suppliers, partners and client resources.
• Actively contribute in identifying opportunities for automating day to day activities where possible to achieve operational efficiencies.
• Actively seek new opportunities by working with the customer and the change control provisions provided by the contract, to extend the scope of profitable business.
• Actively use and contribute to the project management standards and quality checks used within OpenText Cloud Services.
• Understand requirements, conduct detailed design, determine level of effort, plan work breakdown structures and implementation approach.
• Prepare, maintain and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep project managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements.
• Manage expectations and responsibilities for all clients and internal stakeholders.
• Utilize exceptional written and verbal communication skills while supporting customers via web, telephone, or email, while demonstrating a high level of customer focus and empathy.
• Respond to and solve customer technical requests, show an understanding of the customers managed hosted environment and applications within the Open Text cloud enabling resolution of complex technical issues. Document or implement proposed solutions.
• Respond to and troubleshoot alerts from monitoring of applications, servers and devices sufficient to meet service level agreements.
• Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services.

What it takes:

• BE /B.Tech. or equivalent technical qualification
• Minimum of 9-12 years of relevant experience
• Well versed with deployment, administration and troubleshooting of the OpenText Content Suit Platform and surrounding components (Content Server, Archive Server, xECM, Brava, OTDS, Search & Indexing)
• Experience with Cloud deployment of the Content Suit Platform will be an advantage.
• Knowledge on Windows, UNIX, and Application administration skills in a TCP/IP network environment.
• Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL)
• Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript)
• Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.).
• Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts

OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

Requirements: