Lead Business Process Automation Analyst

Ecolab Global Services; Pune District; Hybrid; INR 2,800,000 - 4,000,000; Full time

Job summary

Lead Business Process Automation Analyst is based in Pune within Ecolab's Global Business Services. This role leads end-to-end automation initiatives, owns project intake and prioritization, and partners with Digital/IT to apply automation, AI, OCR, and analytics technologies.

You will coach analysts, drive governance, and ensure benefits realization across global processes, with strong emphasis on stakeholder engagement and delivering scalable automation solutions.

Qualifications

• Bachelor's degree with 10+ years experience or advanced degree with 8+ years.
• Experience in project management or leading complex initiatives.
• Experience with at least one automation/workflow platform (e.g., ServiceNow).
• Excellent written and verbal communication in English.
• Ability to collaborate across functions and seniority levels.

Responsibilities

• Own project intake, initial assessment, and prioritization of automation requests.
• Lead automation initiatives from opportunity identification through deployment and stabilization.
• Manage delivery of complex, crossfunctional projects with defined scope and timelines.
• Provide governance and controls for sustainable deployment, onboarding, and compliance.
• Lead process discovery, define requirements, and drive solution design.
• Facilitate design reviews, testing, training, and user adoption.
• Monitor solutions for ongoing performance and benefits realization.
• Collaborate with business stakeholders and Digital/IT partners to identify opportunities.
• Support vendor evaluations and RFI/RFP activities.
• Mentor and coach automation analysts; promote best practices and governance.

Skills

Project management

Automation platforms

Stakeholder engagement

English communication

Cross-functional collaboration

Leadership

Education

Bachelor's degree in a relevant field

Master's degree (preferred)

Tools

ServiceNow

UiPath

Power Platform

SQL

Alteryx

ThoughtSpot

SSIS/SSRS

Job description

Ecolab is seeking a Lead Business Process Automation Analyst within the company's Global Business Services to support and deliver key initiatives providing project intake, planning, and identification of scalable global tools to address process challenges while enhancing workflow and automation efficiencies.

Location: The position is based in our office in Pune.

Role Summary

The Lead Business Process Automation Analyst is responsible for driving complex, highimpact automation initiatives across Global Business Services. This role owns project intake and prioritization, leads endtoend delivery of automation solutions, partners with business and digital technology teams, and provides coaching to analysts within the team. The position requires strong business analysis, stakeholder engagement, and handson experience with automation and analytics technologies.

Key Responsibilities

Project & Delivery Leadership

• Own project intake, initial assessment, and prioritization of automation requests.
• Lead automation initiatives from opportunity identification through deployment and stabilization.
• Manage delivery of complex, crossfunctional projects ensuring scope, timelines, and value realization.
• Provide governance and controls to ensure sustainable deployment, onboarding, and compliance.

Business Analysis & Process Design

• Lead process discovery and review sessions to identify automation opportunities.
• Define business requirements, process designs, and solution specifications.
• Facilitate design reviews, testing, training, and user adoption activities.
• Monitor deployed solutions to ensure ongoing performance, benefits realization, and efficiency.

Stakeholder & Technology Partnership

• Collaborate closely with business stakeholders, process improvement teams, and Digital/IT partners to identify automation opportunities.
• Support vendor and technology evaluations, including RFI/RFP activities.
• Partner with Ecolab digital teams to identify and apply appropriate automation, AI, OCR, and analytics technologies.
• Communicate regularly with stakeholders, managing risks, expectations, and feedback.

Team Enablement & Influence

• Provide coaching, guidance, and subjectmatter support to automation analysts.
• Strong interpersonal skills with demonstrated skills to influence decision makers and motivate team members
• Promote best practices in automation delivery, documentation, and governance.

Minimum Qualifications

• Bachelors degree with 10+ years of relevant professional experience OR advanced degree with 8+ years of experience.
• Demonstrated experience in project management or leading complex initiatives, preferably in Finance or Business Services.
• Strong experience with at least one automation or workflow platform (e.g., ServiceNow).
• Excellent written and verbal communication skills in English.
• Proven ability to collaborate effectively across functions and seniority levels.

Preferred Qualifications

• Advanced degree preferred.
• Domain experience in Finance or Business Services processes.
• Handson experience with:
  • Process Automation / RPA tools (e.g., UiPath, Power Platform)
  • Data and analytics tools (SQL, Alteryx, ThoughtSpot, SSIS/SSRS)
• Lowcode/nocode development experience.
• Certification in Lean Six Sigma (Green/Black Belt), PMBOK, Agile, or Scrum.
• Strong analytical, problemsolving, and changeleadership skills.
• Advanced proficiency in Excel and PowerPoint.
• ServiceNow experience preferred.
• Fluent in local language; capable professional fluency in English.

Success Profile

• Selfdriven, outcomesoriented leader with a track record of delivering scalable automation solutions.
• Strong influencer, who can translate business problems into technology solutions.
• Comfortable operating in a fastpaced, global, matrixed environment.