LEAD BUSINESS OPERATIONS - LEAD

Happiest Minds Technologies; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading technology company in Bengaluru is seeking a LEAD BUSINESS OPERATIONS to manage shift schedules and oversee daily queue management tasks. The position involves coaching engineers and serving as an escalation point for the team. This role is full-time and requires mid-senior level experience, focusing on management and manufacturing.

Qualifications

• Experience in organizing shift schedules and rosters.
• Strong knowledge in daily queue management tasks.
• Ability to coach and provide direction to engineers.

Responsibilities

• Organizing shift schedules and rosters as per project requirements.
• Performing daily queue management tasks, ensuring quality tickets.
• Coaching engineers and acting as an escalation point for the team.

Job description

Join to apply for the LEAD BUSINESS OPERATIONS - LEAD role at Happiest Minds Technologies.

Overview

Join to apply for the LEAD BUSINESS OPERATIONS - LEAD role at Happiest Minds Technologies.

Job Description

Organizing shift schedules and rosters for team members as per project requirements. Proactively perform daily queue management tasks, including assigning tickets, ensuring FTR and resolution SLAs are met, balancing team member ticket counts, ensuring escalation from tier to tier happens promptly, ensuring tickets are updated regularly, and ensuring ticket updates are of proper structure and quality. Ensure engineers prioritize work appropriately and work on issues effectively. Coach and provide direction to engineers. Act as an escalation point for their team. Performs weekly check-ins with engineers and weekly team meetings to ensure the team is on track and meeting deliverables. Escalate, coordinate, and engage with respective technical teams during major and critical incidents. Handling customer escalations and managing conflicts. Responsible for shift handover and takeover.

Location: Bengaluru, Karnataka, India.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing