Lead - Business Analyst

Freshworks; Chennai District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Freshworks in Chennai seeks a data-driven Revenue Operations Manager to own field revenue streams, drive KPI reporting, and guide teams to meet organizational goals.

You'll collaborate with revenue ops, enablement, and solutioning teams to optimize customer experience, deliver actionable insights, and manage cross-time-zone stakeholder communications across global markets.

Qualifications

• 6+ years of relevant work experience in data-driven roles.
• Strong ability to analyze data and extract actionable insights.
• Willing to operate in a US shift to support in-field reps.
• MBA or top-tier bachelor's degree with relevant experience.
• Experience with software/SaaS industries is a plus.
• Proficiency with SQL, Python, and BI tools.
• Excellent communication and stakeholder management skills.

Responsibilities

• Own field revenue streams, plan for success, and report KPIs.
• Coordinate with revenue ops, enablement, and solutioning teams.
• Provide actionable insights by processing data and removing outliers.
• Operate autonomously to drive informed decisions and team goals.
• Create and maintain SOPs, engagement rules, and workflows.
• Lead projects spanning systems, data, and process automation.
• Manage global stakeholder communication across time zones.
• Encourage big thinking to redesign processes for impact.

Skills

Data analysis

Data-driven decisions

Stakeholder management

Cross-functional collaboration

Communication

Interpersonal skills

EQ

Business intelligence

Education

MBA or Bachelor’s degree in relevant field

Tools

SQL

Python

R

Tableau

Power BI

Job description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.Fresh vision. Real impact. Come build it with us.

Job Description

Roles & Responsibilities

• ● Take ownership of field revenue streams, plan for their success, support them with KPI reporting, performance management and guide them to hit organization goals
• ● Drive solutions by liasoning with revenue operations teams, enablement teams & solutioning teams to improve customer experience & drive revenue growth.
• ● Provide the management team with actionable insights consistently by processing data & analysing them after removing outliers & inconsistencies.
• ● Operate autonomously within the team, driving informed decisions with accountability; contributing effectively to the team's overall goals
• ● Create, maintain, and present documentation, including: SOPs, rules of engagement, and process workflows to ensure adherence to internal policies
• ● Proactively define and execute projects spanning systems, data management, and business process automation to improve operational efficiency, reduce errors, and minimize wasted cycles
• ● Manage global stakeholder communication across multiple lines of business/time zones by establishing clear communication channels.
• ● Encourage stakeholders to think big in developing or redesigning processes and systems that can create transformational business impact

Qualifications

• ● 6+ years of relevant work experience
• ●Must have familiarity with database technologies and tools (SQL/R/PYTHON etc.), data transformation and processing
• ● Must be willing to operate in a US shift to support in-field reps in their designated time zone.
• ● MBA from a top-tier college or a Bachelor’s degree from a top-tier university with relevant work experience
• ● Strong data background with skills to effectively collect, analyze, interpret, and leverage data to drive decision-making
• ● Track record of developing and managing complex data projects with multiple stakeholders successfully
• ● Ability to work on data and make key choices based on the business context
• ● Work experience in the Software and SaaS industries is a plus
• ● Passion for technology and for pushing new concepts, products, and services
• ● Strong bias toward collaboration and ability to work effectively in a cross-functional &dispersed team
• ● Positive attitude, self-starter, and high emotional intelligence (EQ)
• ● Excellent interpersonal skills and ability to drive consensus with internal and external stakeholders
• ● Experience with a visualization tool such as Tableau, Spotfire, Power BI, etc

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.