Lead - Business Analyst

SmartRecruiters, Inc.; Chennai District; On-site; INR 2,000,000 - 3,600,000; Full time

Job summary

Freshworks Inc. is seeking a senior data/BI professional in Chennai to own revenue-focused data initiatives, deliver KPI reporting, and drive data-driven decisions. You will work with revenue operations, enablement, and solutioning teams to enhance customer experiences and revenue growth.

The role requires 6+ years of data experience, MBA or equivalent, and proficiency with SQL/Python/R, plus BI tools like Tableau/Power BI. US shift readiness and SaaS familiarity are a plus.

Qualifications

• 6+ years of relevant work experience.
• Familiarity with SQL, Python, or R for data transformation.
• Willing to operate in a US shift to support field reps.
• MBA or a top-tier Bachelor's degree with relevant experience.
• Strong data background to analyze and drive decisions.
• Experience managing complex data projects with multiple stakeholders.
• Experience in Software/SaaS is a plus.
• Experience with data visualization tools like Tableau/Power BI.

Responsibilities

• Take ownership of field revenue streams, plan for their success, support KPI reporting and performance management.
• Drive solutions by liaising with revenue operations, enablement, and solutioning teams to improve customer experience and revenue growth.
• Provide management with actionable insights by processing and analyzing data while removing outliers.
• Operate autonomously within the team, driving informed decisions with accountability.
• Create, maintain, and present SOPs, rules of engagement, and process workflows to ensure policy adherence.
• Proactively define and execute projects spanning systems, data management, and business process automation.
• Manage global stakeholder communication across multiple lines of business/time zones.
• Encourage stakeholders to think big in developing or redesigning processes and systems for transformational impact.

Skills

SQL

Python

R

Data Transformation

Data Processing

BI concepts

Education

MBA

Bachelor's degree

Tools

Tableau

Spotfire

Power BI

Job description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.

Job Description

Roles & Responsibilities

• Take ownership of field revenue streams, plan for their success, support them with KPI reporting, performance management and guide them to hit organization goals
• Drive solutions by liasoning with revenue operations teams, enablement teams & solutioning teams to improve customer experience & drive revenue growth.
• Provide the management team with actionable insights consistently by processing data & analysing them after removing outliers & inconsistencies.
• Operate autonomously within the team, driving informed decisions with accountability; contributing effectively to the team's overall goals
• Create, maintain, and present documentation, including: SOPs, rules of engagement, and process workflows to ensure adherence to internal policies
• Proactively define and execute projects spanning systems, data management, and business process automation to improve operational efficiency, reduce errors, and minimize wasted cycles
• Manage global stakeholder communication across multiple lines of business/time zones by establishing clear communication channels.
• Encourage stakeholders to think big in developing or redesigning processes and systems that can create transformational business impact

Qualifications

• 6+ years of relevant work experience
• Must have familiarity with database technologies and tools (SQL/R/PYTHON etc.), data transformation and processing
• Must be willing to operate in a US shift to support in-field reps in their designated time zone.
• MBA from a top-tier college or a Bachelor’s degree from a top-tier university with relevant work experience
• Strong data background with skills to effectively collect, analyze, interpret, and leverage data to drive decision-making
• Track record of developing and managing complex data projects with multiple stakeholders successfully
• Ability to work on data and make key choices based on the business context
• Work experience in the Software and SaaS industries is a plus
• Passion for technology and for pushing new concepts, products, and services
• Strong bias toward collaboration and ability to work effectively in a cross-functional &dispersed team
• Positive attitude, self-starter, and high emotional intelligence (EQ)
• Excellent interpersonal skills and ability to drive consensus with internal and external stakeholders
• Experience with a visualization tool such as Tableau, Spotfire, Power BI, etc

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.