Lead - Application Support 3

BrightClaim; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Genpact is seeking an Assistant Vice President - Application Support to lead the design and architecture of innovative cloud-based solutions, shaping the technology foundations for a growing R&D team.

You will define architecture standards, ensure scalable, high-quality systems, and mentor engineers while collaborating with the VP of R&D and CTO office to align product roadmaps with strategic goals.

Qualifications

• Strong software development and architecture experience in product-based environments.
• Deep knowledge of design patterns and enterprise architecture patterns.
• Extensive experience with .NET technologies (.NET Framework/.NET Core) and C#.
• Cloud platforms expertise (Azure, AWS, GCP) and containerization (Docker, Kubernetes).
• Relational and non-relational databases (SQL, PostgreSQL, MongoDB).
• RESTful services and API design fundamentals; messaging systems (RabbitMQ, Kafka).
• Familiar with Scrum/Agile methodologies; fluent in English.

Responsibilities

• Define and lead technical design methodologies, processes, and standards.
• Ensure architecture supports scalable growth and fits within a broader architectural framework.
• Mentor engineering teams and contribute to a roadmap for evolving products.
• Collaborate across internal teams to create an efficient, process-driven engineering environment.
• Engage in hands-on development and review of solution designs.

Skills

Software architecture

Design patterns

C#/.NET

Azure

AWS

Kubernetes

Docker

REST API design

SQL/NoSQL

Agile/Scrum

Education

Bachelor's in Computer Science/Engineering

Master's in Software Engineering

Tools

Azure DevOps

ServiceNow

Job description

Lead - Application Support

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-on AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Assistant Vice President - Application Support

In this role, you will lead the design and architecture of innovative cloud-based solutions, shaping the technological foundation of our growing R&D team. You’ll define and implement architecture standards, ensuring scalable, high-quality systems that support rapid product growth.

Responsibilities

• Define and lead the technical design methodologies, processes, technologies, and standards.
• Ensure that product design and architecture fit into the technical architectural framework and allow for fast growth.
• Bring industry best practices and help navigate changing technologies and upcoming trends to create a strategic company product roadmap.
• Act as a mentor for other engineering team members, providing guidance and support.
• Direct reporting to VP architect under CTO office
• Collaborate with internal teams to build an efficient process-driven engineering environment that can expand rapidly when needed.
• Research directions for future technologies and product architecture.
• Participate in peer reviews of solution designs and related code.
• Engage in hands-on development and problem-solving to ensure successful implementation of solutions.
• Work closely with the VP R&D and other stakeholders to create a roadmap that supports our evolving products and organize work effectively.

Qualifications we seek in you!

Minimum Qualifications / Skills

• experience in software development and architecture in product-based companies.
• Exceptionally strong knowledge of design patterns and enterprise architectural patterns.
• Extensive experience with core Microsoft .NET technologies (.NET framework / .NET Core).
• Proven knowledge of C# with a deep understanding of internals and language features.
• Experience with cloud platforms, especially Microsoft Azure, and familiarity with AWS and GCP.
• Proficiency in containerization and orchestration tools (e.g., Docker, Kubernetes).
• Experience working with relational and non-relational databases (e.g., SQL, PostgreSQL, MongoDB).
• Strong understanding of RESTful services and API design.
• Experience working with message brokers (e.g., RabbitMQ, Apache Kafka).
• Understanding of Scrum and Agile methodologies.
• Fluent in spoken and written English.

Preferred Qualifications/ Skills

• Experience with additional cloud platforms, such as AWS and GCP.
• Previous experience with high-performance distributed systems.
• Familiarity with modern software development tools and practices.
• Contribution to open-source projects.
• A degree in Computer Science or a related discipline.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

ServiceNow Certified Application Developer - ServiceNowServiceNow

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, Modernizing Operations, People Leadership, Personal Effectiveness, Process Automations, Release Management, Risk Management, Robotic Process Automation, Storytelling, Technical Support, Unix Shell Scripting

Language

English (Required)

Language Proficiency –

Advanced - C1

Additional Job Location –

Job Type

Regular

Master Skill List –

Application Support

Remote Type –

Office

Work Shift –

Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.