Lead Application Engineer

Antal International; Pune District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading recruitment firm in Pune is looking for an experienced Application Engineer Team Lead. The role involves incident management, application performance optimization, and collaboration with IT operations. Candidates should have 8-12 years of IT experience, with expertise in the Cards & Payments domain. The position requires strong technical troubleshooting skills and the ability to work in a team-oriented environment.

Qualifications

• 8 to 12 years of experience in IT, specifically in application engineering.
• Experience in Cards & Payments domain is mandatory.
• Ability to collaborate with IT operations for automation and performance improvements.

Responsibilities

• Investigate incidents and implement solutions.
• Support and maintain the application during production.
• Create documentation for processes and changes.

Skills

Java debugging and troubleshooting

Incident resolution

Application performance optimization

Automation

Job description

Direct message the job poster from Antal International

Managing Partner @ Antal International | 25+ yrs of IT Techno-Managerial Experience

Application Engineer Team Lead

Location: Pune, India

Experience: 8 – 12 years

Domain: Cards & Payments domain is Mandatory

Work Model: 5 days WFO

Job Role: Application Engineering, Investigation of incidents, change request (Small Enhancement), Application development for performance improvement, Emergency fixes and permanent solution for issues reported

The role expects candidates to

• Review and improve the application availability to customers and reduce downtime.
• Ensure all payment functionalities are as per requirements and proactively find the gap and enhance the platform to function as per commitment to clients
• Work on change requests/small enhancement, testing, support SIT, UAT phase.
• Ensure release implementation and postproduction support
• In case of any emergency issues reports, the candidate is expected to provide his expertise to resolve the issue and provide temporary fix and work on problem ticket/permanent enhancement
• Ensure governance and closure of all application-related issues reported by clients in agreed SLA framework.
• Work closely with IT operations team and identify opportunities of automation to ensure elimination of recurring issues in production.
• Work on initiative to improve performance of the platform & critical services and saving on infra utilization, optimization, building automation tools, optimization of microservices & their performance.
• Create documentation of processes and change/create SOP.

Roles and responsibilities details

Participate in the handling of incidents with the aim of their resolution

• Participate in supporting the RUN L2/L3 team and resolving production-related incidents/problems.
• Debug and troubleshoot Java based applications and resolve technical issues.
• Analyze and resolve complex production issues, identifying root causes with implementation support.
• Participate in the analysis of incidents by the RUN IT team, and recommend actions to be implemented on the reported incident.
• Participate in implementing the necessary developments to resolve the incident.
• Assist in developing small enhancements and features for existing applications.
• Participate in carrying out unit tests and write the documentation corresponding to the modifications made before going into Production.

Participate in respecting commitments/SLA's

• Participate in meeting commitments in terms of deadlines and quality of work provided.
• Analyze user-reported issues and identify the root cause effectively.
• Provide advanced technical support for production systems and ensure minimal downtime.
• Participate in compliance with standards specific to your activity.
• Participate in improving your team's indicators to improve the quality and image of the company.
• Participate in compliance with the development standards chosen as part of its activity.
• Participate in defining areas of development for procedures specific to maintenance.

Participate in RUN team support

• Participate in assisting RUN teams in deploying into production.
• Participate in the validation of deliverables / RUN/PROJECT team procedures during the Rollout.
• Participate in assisting the RUN team with requests for information/technical business consultation.
• Participate in training and support RUN teams.
• Validate network enhancements and ensure non-regression tests.
• Maintain technical documentation and provide guidance to users.

Ensure the supervision of consultants on site with the aim of satisfying the Client

• Participate in ensuring task assignment.
• Participate in ensuring the assignment and monitoring of the management of customer environments.
• Participate in ensuring the developments carried out in order to resolve the anomaly.
• Participate in providing first level support training and develop KPI's.
• Participate in carrying out on-site support missions.
• Participate in ensuring the development of junior support engineers.
• Participate in establishing the on-call schedule.
• Participate in the on-call program according to schedule
• Ensure intervention in the event of an incident occurring outside working hours.