Lead Analyst - Enterprise Loan Operations

Silicon Valley Bank; Karnataka; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

FC Global Services India LLP (First Citizens India) in Bengaluru seeks a Lead Analyst to drive strategy and operations for Enterprise Loan Operations, focusing on capacity planning, MIS, analytics, governance, and process improvement.

You will work in a hybrid model with cross-functional teams, lead projects, manage risks, and ensure SLAs are met, requiring 6+ years in commercial loan operations and PM experience, plus Scrum Master or PMP/Six Sigma certifications.

Qualifications

• Bachelor’s degree required; MBA preferred
• 6+ years of commercial loan operations experience
• Scrum Master, Agile PM certifications preferred (PMP, Six Sigma)
• SQL coding/development experience (3+ years)
• SDLC processes experience

Responsibilities

• Drive process analysis and automation in Enterprise Loan Operations.
• Lead cross-functional projects across onshore and various business lines.
• Manage risk, governance, and compliance within projects.
• Provide effective communication and stakeholder coordination.
• Deliver results on time with strong leadership and problem-solving.

Skills

Leadership

Communication

Problem solving

Stakeholder coordination

Project management

Analytical thinking

Cross-functional teamwork

Change management

Education

MBA preferred

PMP / Six Sigma certifications preferred

Tools

SQL

Job description

Introduction

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Details

Position Title: Lead Analyst – Enterprise Loan Operations

Career Level: P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bangalore

About the Team

Provide strategic planning, operational coordination and business support to drive efficiency and excellence across enterprise loan operations with a focus on capacity and resource planning, MIS and analytics, governance, process improvement, change management, and stakeholder coordination, enabling operations to meet business objectives while maintaining high standards of quality, productivity, risk management, and client service.

Impact

Performs assigned activities required to support projects in Enterprise Loan Operations. Works independently and has proven expertise that is applied to the essential functions. Utilizes knowledge or resources to resolve complex issues; seldom encounters issues requiring escalation.

Key Deliverables

• Process Analysis: Proficient use of root cause analysis tools and techniques
• Analyzes complex end to end cross functional business processes
• Analyzes the business problems/ needs to be addressed via an automated solution.
• Identifies, evaluates, defines, and documents Loan Operations requirements and issues.
• Good understanding of the organization’s mission, strategies, strengths, and opportunities
• Good understanding of how the business functions, our key stakeholders, and the external processes that impact on our team

Negotiating / Conflict Resolution

Able to see the overall impact of issues being discussed and the consequences to systems and business units. Speaks on behalf of ELO in larger, complex, cross-functional projects and brings in subject matter expertise as needed.

Project Management

• Drive innovation, automation in all systems and operational business processes to simplify the way we work
• Takes ownership and prioritizes based on business needs and communication with leadership
• Considers contingencies for the unexpected when planning long term work initiatives
• Drives project to fruition, including testing, processes / procedures documentation, communications, training, and change management
• Escalate potential obstacles or delays to management in real-time along with proposed recommendations

Risk Management

Demonstrates forward-thinking to identify potential risks to projects from internal and external factors. Stays informed about industry practices, new developments and new or emerging regulatory changes.

Communication

Interacts effectively with cross functional teams and act as liaison between disparate functions. Delivers clear messages to all levels of the organization. Adapt communication style and content to audience.

Decision Making

Supports decision process with thorough analysis. Supports management in making operational / procedural decisions that have been delegated to their authority. Considers upstream and downstream impacts.

Functional Skills

• Thoroughly understand & exhibit intelligent use of various system tools and procedures.
• Proactively highlight threats & compliance issues to the management in a timely manner.
• Successfully meet tight SLAs as required by the operational management requirements.
• Strong critical thinking and problem-solving skills.
• Strong Leadership acumen and motivator with ability to influence at all levels
• Ability to drive initiatives globally.
• Clear and extremely strong communication skills
• Management experience, team building experience
• Work with willingness to learn, adapt & show flexibility with support hours & coverage.
• Detail-oriented with a keen eye for accurate quality of work.
• Ability to deal with minimum direction
• Experience working and leading in a global matrixed environment.
• Troubleshoot application errors and functionality issues
• Manage user access and permissions
• Support application upgrades and releases
• Investigating data issues within the application
• Work with vendors or development teams on bug fixes
• Provide user training and documentation

Organizational Skills

• Thoroughness.
• Technical Capacity/Ability to Work with Variety of Systems.
• Problem Solving/Analysis.
• Accountability.
• Time Management.
• Flexibility.
• Collaboration.

Education and Experience

• Bachelor’s degree required; MBA preferred 6+ years of commercial loan operations experience 2+ years of project management experience
• Scrum Master, Agile Project Management Certifications preferred (PMP, Six Sigma Green Belt/Black Belt, etc.)
• SQL Coding/development experience (3+YRS) SDLC Process Experience.

Reports to

Senior Manager/Associate Director, Enterprise Loan Operations

Partners

Onshore teams and various business lines

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.

Company Background

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

First Citizens BancShares, Inc., a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500™ is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. Visit: https://www.firstcitizens.com/