Lead/ Application Support Engineer II

Silicon Valley Bank; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

FC Global Services India LLP (First Citizens India) in Bengaluru is seeking an Application Support Engineer II to join a Hybrid team. You will support complex, business-critical applications across functions and monitor production health.

Responsibilities include troubleshooting, incident management, documenting solutions, and driving automation. Collaboration with US teams and participation in KT and production changes are key aspects of the role.

Qualifications

• Experience in Incident, Request & Problem Management.
• Hands-on troubleshooting of JEE and microservice based applications.
• Knowledge of SQL, Kafka, Unix and cloud concepts.
• Familiar with monitoring tools (Dynatrace, Splunk).
• Understanding of SRE principles and cross-functional collaboration.
• ITIL Foundation certification is a plus.

Responsibilities

• Maintain & support complex business-critical applications with broad impact on processes across teams.
• Troubleshoot defects, review logs and data to identify root causes.
• Monitor alerts, provide updates to stakeholders and document solutions.
• Collaborate with cross-functional teams and other ops groups.
• Identify automation opportunities and participate in KT and changes validation.
• Support 24/7 rotational shifts as needed.

Job description

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description

Job Description: Job Description Value Proposition Responsible for supporting most complex and business critical applications through strong Incident & Problem management process.

Job Details

Position Title: Application Support Engineer II Career Level: P2 Job Category: Senior Associate Role Type: Hybrid Job Location: Bangalore

About the Team

About the Team: As part of Application Support Team we are responsible for supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to users.

Key Deliverables

Key Deliverables Responsible for maintaining & supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to users. Experience in Troubleshoot and rectify application issues, providing progress updates to seniors/stakeholders Monitor Alerts related to applications and provide proactive services Prepare and maintain documentation for all issues and the implemented solutions Clear understanding of the various upstream / downstream dependencies, end to end business process of the applications Perform root cause analysis by reviewing application logs, reviewing data and identify and implement corrective and preventive measures Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors Ability to troubleshoot of defects, data errors and configuration problems to determine the origin of application error. Work closely with other operational and support groups and create increased synergies Flexible to work in rotational shifts (24/7) environment Identified automation opportunities and implemented them there by eliminating the manual tasks performed by the team Participate in Functional & Technical KT of the changes planned to production environment and ensuring all related document, diagrams, procedure updated Participate in validating the application changes, upgrade and other infrastructure changes to production environment. Demonstrates good judgment in selecting methods and techniques for obtaining solutions Work on initiatives focused on continuous improvement of the application maintenance & support model and associated processes using appropriate technologies

• Flexible to work in rotational shifts (24/7) environment

Skills and Qualification

Skills and Qualification Good exposure to Incident, Request & Problem Management processes with troubleshooting skills and not just coordination. Good working knowledge supporting to JEE & Enterprise Technologies, microservice based applications Hands on experience in writing sql queries Ability to work independently with minimum supervision Must have technical skills and tools knowledge: ServiceNow, Oracle, SQL, Kafka, basics of Unix, Monitoring Tools like Dynatrace, Splunk Understanding of cloud based application, knowledge in AWS, Azure is preferred Good understanding for SRE principles Ability to work with cross functional teams Ability to demonstrate professionalism, enthusiasm, and create a collaborative climate. 5+ years of experience as application maintenance & support engineer or systems analyst or application support analyst Preferred to have Financial Domain knowledge Bachelor’s Degree in computer science or related field ITIL foundation certification preferred

Relationships & Collaboration Partners

Relationships & Collaboration Partners: Application Support Engineers and cross-functional teams across geographies ( US team)

Accessibility Needs

Accessibility Needs We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer.

We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law.

We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity.

Our EEO policy ensures fairness throughout the employee life cycle.

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

First Citizens BancShares, Inc., a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500™ is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. Visit: https://www.firstcitizens.com/