Senior Manager - Enterprise Loan Operations

svb; Bengaluru; Hybrid; INR 3,000,000 - 4,200,000; Full time

Job summary

FC Global Services India LLP (First Citizens India) in Bengaluru is seeking a Senior Manager to lead the Enterprise Loan Operations team, ensuring data integrity, timely service delivery and adherence to risk controls within the bank. The role focuses on onboarding, servicing and maintenance of loan data and requires strong leadership and process discipline.

You will mentor and develop the team, drive continuous improvements, and ensure compliance with bank policies to deliver accurate client

Job description

FC Global Services India LLP (First Citizens India)

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients' greatest ambitions.

Job Description:

Value Preposition

We are looking for a highly motivated, analytical, and resourceful Senior Manager who can support FCB's growth.

You bring your real self to work, and you live our values - trust, teamwork, and accountability

Job Details

Position Title: Senior Manager - Enterprise Loan Operations

Career Level: L2

Job Category: Assistant Vice President

Role Type: Hybrid

Job Location: Bangalore

About the Team:

The Enterprise Loan Ops team is a group of dedicated professionals who ensure clean, reliable and accurate business data within the bank. Our values drive everything we do. Join us and make a meaningful impact on your career.

Impact

In this role you will be responsible for providing professional, timely and efficient service to FCB client requests through the processing of ensuring data quality. You will do this by proactively driving and contributing to First Citizens vision of clean, reliable and accurate business data. Loan Operations involves the onboarding, servicing and maintenance of loans for the bank and for the other participant banks. You will be required to review system generated tasks to identify relationships; perform maintenance request to update record attributes as needed. At times provide support of user acceptance testing for data remediation projects. You will work with colleagues and management to improve the quality of client service delivered to our clients.

Key Deliverables

• Lead a team of talented individuals on the Loan Operations process within First Citizen India
• Support Bank's first line of defense initiatives through team's adherence to company policies and procedures
• Sets team performance/behavior expectations and holds team accountable.
• Provide Performance coaching and guidance to inspire, improve and enhance performance to the next level.
• promote a control and process improvement mindset through innovation. Identify and support scalability and efficiency at the right margins
• Foster an environment of accountability, learning and growth across the team. Provide strong thought leadership and analytical skills on how best to approach or solve a situation
• Ensure self and team members work within established procedures, processes and/or regulatory guideline.
• Proactively identify opportunities that are going to improve the business, processes, client experience or team's performance; Recommendations are vetted with key stakeholders and/or business partners as well as their leadership
• Provide operational support to clients & business partners consistent with the bank policy & procedures
• Ensure all operational risk/issues are identified and mitigated appropriately and proactively
• Build relationships with teams/partners and other internal clients and collaborates to resolve issues
• Evaluate and monitor data quality, integrity, accuracy and consistency in identifying and reporting anomalies. Understand internal data flows.
• Prioritize work to meet service level agreements for various lines of business. Ensure team identify and elevate issues or situations in a timely manner to determine nature of the problem to identify a feasible solution for client.
• Compliance with all First Citizen Bank regulatory training and ensure these programs and policies are applied consistently across the business. Personally responsible for compliance with all such regulatory and governance programs. Display clear understanding of key risk in processing and aid in identifying and driving implementation of solution.
• Accountability for understanding and adhering to bank policies, procedures, legal and compliance are critical in this role. Ensure that adequate operations controls are implemented, risks are mitigated, and processes are compliant with regulatory requirements
• Aid in cross training the team to obtain synergy. Conduct impact analysis, ensure procedural documentations and process flow chart updates with change management. Effectively manage the key metric reports.

Skills and Qualification

Functional Skills: Demonstrated expertise of bank products, loan systems (Loan IQ/ACBS/FlexCube/ALS etc.) regulations, processes, and procedures; ma