Lead Analyst - Advanced Technology

GXO Logistics, Inc; Bengaluru; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

GXO Logistics, Inc. is seeking a Senior Network Engineer in Bengaluru to lead and support global network operations, modernization, and security posture.

The role emphasizes incident management, SD-WAN deployments, and cross-functional collaboration across Architecture, Platform Services, Security, and Cloud teams. Candidates should have extensive experience in enterprise networking, vendor management, and ITIL-compliant operations, with a track record of improving network stability and

Qualifications

• 7–11 years of experience in Network Engineering, Operations, or Infrastructure Support.
• Strong understanding of enterprise networking technologies (routing, switching, WAN, VPN, WLAN).
• Experience with outsourced/managed services and multi-site environments.
• Familiarity with cloud networking concepts; Google Cloud experience is advantageous.

Responsibilities

• Support day-to-day network operations, including incident triage, troubleshooting, and service restoration.
• Coordinate with MSPs and vendors to resolve network issues effectively.
• Drive continuous improvements in network stability, availability, and performance.
• Participate in major incident management, RCA, and problem resolution activities.
• Execute network configuration changes, upgrades, and deployments per global standards.
• Support SD-WAN deployments, modernization, and infrastructure refresh programs.
• Perform pre-deployment validation, implementation support, and post-deployment verification.
• Assist lifecycle management including hardware refreshes and software upgrades.
• Maintain accurate network documentation, diagrams, and runbooks.
• Collaborate with Architecture, Platform Services, Security, and Cloud teams.

Skills

Incident triage

Troubleshooting

Vendor management

SD-WAN

Cloud networking

ITSM

Network monitoring

Cross-functional collaboration

Network documentation

Education

CCNP or equivalent networking certification

Fortinet Certified Solution Specialist

HPE Certified Network Professional

Palo Alto Security Operations Professional

ITIL Foundation certification

Tools

Fortinet SD-WAN

Aruba Central

Cisco Meraki

Forcepoint Solutions

Enterprise Network Monitoring Tools

Cloud Connectivity

Google Cloud

Job description

Role & responsibilities

Network Operations & Support

• Support day-to-day network operations, including incident triage, troubleshooting, and service restoration.
• Coordinate with managed service providers and vendors to resolve network issues effectively.
• Drive continuous improvements in network stability, availability, and performance.
• Participate in major incident management, root cause analysis, and problem resolution activities.

Network Engineering & Implementation

• Execute network configuration changes, upgrades, and deployments in accordance with global standards.
• Support network modernization initiatives, including SD-WAN implementations and infrastructure refresh programs.
• Perform pre-deployment validation, implementation support, and post-deployment verification activities.
• Assist with lifecycle management, including hardware refreshes, software upgrades, and remediation of end-of-life infrastructure.

Vendor & Service Management

• Monitor vendor performance against service levels and operational expectations.
• Escalate and manage issues related to delivery quality, SLA compliance, and project execution.
• Serve as a key liaison between internal stakeholders and external service providers.
• Documentation & Continuous Improvement: Maintain accurate network documentation, diagrams, standards, and operational runbooks.
• Identify opportunities to improve operational processes, automation, and troubleshooting workflows.
• Support initiatives that transition operations from reactive support to proactive monitoring and management.
• Cross-Functional Collaboration: Partner with Architecture, Platform Services, Security, and Cloud teams to ensure alignment with enterprise standards.
• Support strategic transformation initiatives and future-state network designs.

Education & Certifications required:

• One or more of the following certifications are preferred:
• CCNP or equivalent networking certification
• Fortinet Certified Solution Specialist
• HPE Certified Network Professional
• Palo Alto Security Operations Professional
• ITIL Foundation certification or equivalent operational experience

Experience

• 7-11 years of experience in Network Engineering, Network Operations, or Infrastructure Support.
• Strong understanding of enterprise networking technologies, including:
• Routing and Switching
• WAN technologies
• VPN solutions
• Wireless networking (WLAN)
• Experience troubleshooting complex network incidents across multiple technology domains and vendors.
• Experience working within outsourced or managed-services environments.
• Knowledge of network monitoring platforms and ITSM/ticketing tools.
• Familiarity with cloud networking concepts; Google Cloud experience is advantageous.
• Experience supporting multi-site, regional, or global network environments preferred

Preferred Skills

• Experience with one or more of the following technologies is highly desirable:
• Fortinet SD-WAN
• Aruba Central
• Cisco Meraki
• Forcepoint Solutions
• Enterprise Network Monitoring Tools
• Cloud Connectivity and Hybrid Network Environments

Working Environment

This role supports GXO's global logistics and warehouse operations and contributes to a large-scale network transformation journey involving SD-WAN deployment, modernization of legacy infrastructure, and increased cloud adoption. The position operates within a highly collaborative, globally distributed environment