LEAD ADMINISTRATOR L1

Wipro Ltd.; Dadri; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Wipro Limited is seeking a skilled Linux Administrator to resolve high-priority incidents, monitor SLAs, and optimize system performance. You will collaborate with internal teams to implement improvements and support disaster recovery drills in a fast-paced environment.

The role requires 5–8 years of Linux Administration experience with strong troubleshooting, root-cause analysis, and knowledge of security practices. This position is based in India and offers growth within a global tech leader.

Qualifications

• Mandatory Linux Administration skills.
• 5-8 years of experience in Linux admin roles.
• Experience in incident management and SLA monitoring.

Responsibilities

• Triaging and resolution of high priority incident (P2) tickets.
• SLA Monitoring for assigned technology areas.
• Performance tuning and optimization based on system data.
• Implement system improvements with technical teams.
• Handle disaster recovery, security assessments, and drills.
• Reporting and stakeholder engagement in service reviews.
• Team collaboration to resolve tickets and service requests.
• Contribute to updating SOPs and knowledge base.

Skills

Linux Admin

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

• Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management-Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills: Linux Admin.Experience: 5-8 Years.

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.