Lead

IKS HEALTH; Mumbai; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

IKS HEALTH is seeking a Manager Digital Enablement & Workflow Automation in Mumbai to drive tech-enabled process design and operational efficiency in healthcare operations. You will architect AI solutions using OpenAI models, prototype applications, and oversee adoption across clinical support functions.

Responsibilities include leading pilots and change management, translating business needs into technical requirements, and monitoring ROI, with a focus on improving TAT, accuracy, and

Qualifications

• 6–9 years of experience in healthcare operations, business process management, or healthcare IT.
• Hands-on exposure to development and solutioning using OpenAI models, including prompt engineering.
• Exposure to digital transformation projects in healthcare services is a strong plus.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management capabilities.

Responsibilities

• Identify inefficiencies and automation opportunities with process owners.
• Architect end-to-end AI solutions using OpenAI APIs and model tooling.
• Translate business needs into detailed requirements for product/engineering teams.
• Lead pilots, rollouts and change management for new tools and workflows.
• Monitor impact metrics and ROI of deployed solutions.
• Develop SOPs and training materials for adoption of new processes.
• Stay updated on automation trends and recommend applications.

Skills

OpenAI model development

Prompt engineering

Analytical thinking

Problem solving

Stakeholder management

Communication

Education

Bachelor’s degree in Computer Science, IT, Life Sciences, or related field

Tools

Appian

UiPath

Power Automate

Job description

Role Overview:

As Manager Digital Enablement & Workflow Automation, you will be responsible for driving operational efficiencies through smart, tech-enabled process design. You will collaborate closely with operations and product teams to identify automation opportunities, implement digital solutions, and ensure adoption across clinical support functions. A key focus of this role will be AI solutioning—specifically architecting, prototyping, and overseeing the development of applications built on OpenAI models to solve complex workflow challenges.

Key Responsibilities:

• Work with process owners to identify inefficiencies and areas ripe for automation or tech enablement.
• Architect end-to-end AI solutions, translating business operational gaps into technical requirements for engineering teams leveraging OpenAI APIs (e.g., GPT models, Embeddings, Assistants API).
• Translate business needs into detailed requirements and work with product/engineering teams to implement solutions.
• Lead pilots, rollouts, and change management for new tools and workflows.
• Monitor impact metrics (TAT, accuracy, FTE productivity) and ensure ROI of deployed solutions.
• Develop SOPs and training materials to support smooth adoption of new processes.
• Stay updated on automation trends (RPA, low-code/no-code platforms, AI tools) and recommend applications.

Key Requirements:

• 6–9 years of experience in healthcare operations, business process management, or healthcare IT.
• Hands-on exposure to development and solutioning using OpenAI models, including an understanding of prompt engineering
• Exposure to digital transformation projects in healthcare services is a strong plus.
• Excellent analytical and problem-solving skills.
• Experience with workflow tools (e.g., Appian, UiPath, Power Automate) preferred.
• Strong communication and stakeholder management capabilities.
• Bachelor’s degree in Computer Science, IT, Life Sciences, or a related field.