Ld Sales Operations

Medline Industries, LP; Pune District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Medline India in Pune leads a team handling vendor contracts, rebates, and chargebacks for global operations. The role focuses on driving accuracy, continuous improvement, and compliance while collaborating with finance, procurement, and sales across US and India.

The ideal candidate has extensive experience with vendor contracts, data reporting, and Excel-based analysis, and will mentor staff, implement KPIs, and ensure audit readiness in a fast-paced corporate setting.

Qualifications

• Experience with Vendor Contracts, Rebates and Chargebacks in Healthcare or Pharma domains.
• Ability to liaise with cross-functional teams in US and India.
• Experience working with large datasets and reporting.

Responsibilities

• Plan operational workflows, mentor team, and set KPIs/SLAs for high-speed, accurate resolution.
• Load rebate contracts into ERP; lead audits and close gaps within timelines.
• Oversee processing of chargebacks and customer purchase disputes to minimize financial loss.
• Collaborate with finance, procurement, and sales to address root causes of non-compliance and dispute trends.
• Generate regular reports analyzing team performance and gaps for senior management.
• Maintain operations controls to ensure contract accuracy, rebate compliance, and audit readiness.
• Identify KPIs and assist manager in performance evaluation.
• Develop and mentor staff; manage onboarding, training and performance processes.
• Lead direct reports and act as Medline India contact for stakeholders.
• Ensure adherence to Medline core values, compliance, standards and processes.
• Identify automation opportunities and drive continuous improvement for productivity and quality.
• Serve as first level management and ensure proper staffing and competence.
• Leverage data to perform trend analysis and root cause identification using MS Word, PowerPoint, Access and Excel.
• Understand stakeholder requirements and deliver results with a practical approach.
• Mentor colleagues for future roles and lead by example in organizational initiatives.

Skills

Communication skills

Vendor contracts

Data analysis

Excel proficiency

SQL knowledge

SAP/AS400 basics

BI dashboards

Root cause analysis

Process improvement

Tools

SAP

AS400

BI Tools

Job description

Job Summary

Job Description:

Team Lead - Vendor Contracts

Job Description: Team Lead - Vendor Contracts Medline India is responsible to provide world class customer service to Medline's Customers and Sales Representatives across USA. Role involves leading team that owns and supports the vendor contracts maintenance, chargebacks and related activities. This individual must have a desire to work for a fast-paced, large corporate organization and should be comfortable to work with fast changing environment. In addition to exceptional organizational and follow-up skills, you must have a "Can do" attitude, attention to detail and innovation acumen.

Required Skills

• Excellent communication skills with ability to liaison with cross functional teams across different departments in US and India.
• Previous experience of working/managing Vendor Contracts, Rebates and Chargebacks in Healthcare, Surgical devices, and Pharma domain is a plus.
• Knowledge/Experience working with large dataset for reporting and using SQL or other RDBMS skills is a plus.
• Knowledge of SAP or AS400 will be plus.
• Ability to gather data, perform analysis, process improvement with strong analytical & problem-solving skills.
• Should be excellent with advanced Excel & should be highly driven and self-motivated individual.
• Should have sound knowledge of Excel, BI tool-based dashboards
• Experience in driving process improvement initiatives, root cause analysis, SOP standardization, and operational excellence programs

Some of the responsibilities are

• Team Leadership & Strategy: Plan operational workflows, mentor team members, and set performance metrics (KPIs and SLAs) to ensure high-speed and accurate resolution.
• Vendor Contract Management: Accurate and Timely loading of the rebate contracts into the ERP system. Lead audit initiatives and ensure all gaps are identified and closed effectively within the agreed timeline.
• Chargeback & Dispute Operations: Oversee the processing, investigating, and reconciling of chargeback files and customer purchase disputes to minimize financial loss.
• Cross-Functional Collaboration: Partner with finance, procurement, and sales teams to address root causes of vendor non-compliance and dispute trends within global business environments
• Performance Reporting: Generate regular tracking reports analyzing team performance health and gaps with senior management.
• Quality & Compliance: Establish and maintain operational controls to ensure contract accuracy, rebate compliance, chargeback validation, and audit readiness.
• Facilitate the identification of key performance indicators crucial to the team’s success and helps/assist manager to measure it during performance evaluation process.
• Manage and scrub performance data for effective feedback, improvements within the team. Identifying training and development needs for team members.
• Lead direct reports and act as the point of contact for communication from Medline India with all relevant stakeholders.
• Ensure adherence of Medline core values within team members. Demonstrate readiness to consistently follow and drive team members on compliance, standards and processes.
• Identify automation opportunities and lead continuous improvement initiatives to enhance productivity, quality, compliance, and customer satisfaction.
• Serving as the first level of management, accountable for the performance and outcomes of the team. Develop and mentor staff through on-boarding, open communication, training and development opportunities; deliver performance management processes; build and maintain employee morale and motivation; ensuring the team is appropriately staffed with required competencies.
• Effectively and constantly leverage SPT data to analyze, trend analysis, constant problem areas and opportunity, etc. by applying strong computer skills in Microsoft Word, PowerPoint, Access and Excel
• Understand and deliver internal stakeholder requirements with result-oriented approach
• Be a support bridge to enhance individual skills for next roles and coach effectively to potential resources
• Available to be actively involved in organizational level initiatives, activities and lead by example for the team

Work Experience

• 6-8 years of total experience (2-3 years of relevant experience).
• Should have at least 2-3 years of experience working as a senior most individual contributor. Should have independently managed at least one medium-large critical project in last 300 days.
• 1-2 years of people leadership experience, including coaching, performance management, workload allocation, and stakeholder communication, preferred.

About Medline India

Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a 'Great Place to Work' by the Great Place to Work Institute® (India) for the duration May 2023 - May 2024. We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today’s toughest healthcare challenges.

About Medline Industries, LP

Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care. At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We are proud to be recognized by Forbes as one of America's Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years.