Ld Sales Operations

Medline Industries India Pvt. Ltd.; Pune District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Medline India is seeking a Team Lead – Vendor Contracts to guide a team that maintains vendor contracts, rebates and chargebacks, supporting operations for US customers and sales reps.

The role requires strong leadership, data analysis, ERP experience, and collaboration with finance, procurement, and logistics. Based in Pune, it offers exposure to a large corporate environment and opportunities to drive process improvements.

Qualifications

• Excellent communication and liaison with cross-functional teams in US and India.
• Experience in vendor contracts, rebates and chargebacks in healthcare or pharma is a plus.
• Experience handling large datasets with SQL or other RDBMS is a plus.
• Knowledge of SAP or AS400 is advantageous.
• Strong analytical skills, detail orientation and problem-solving ability.

Responsibilities

• Lead team operations and define KPIs/SLAs for fast, accurate processing.
• Oversee loading rebate contracts into ERP and manage audits.
• Supervise chargeback processing and resolve disputes to minimize losses.
• Collaborate with finance, procurement and sales to address root causes.
• Prepare regular performance reports for senior management.
• Ensure contract accuracy, rebate compliance and audit readiness.

Skills

Communication skills

Cross-functional liaison

Vendor contracts & chargebacks

Data analysis

SQL / RDBMS

SAP / AS400 familiarity

Advanced Excel

BI dashboards

Process improvement

Analytical thinking

Tools

SAP

AS400

SQL

Excel

BI tools

Job description

Job Summary Job Description Job Description: Team Lead – Vendor Contracts Medline India is responsible to provide world class customer service to Medline's Customers and Sales Representatives across USA. Role involved leading team that owns and supports the vendor contracts maintenance, chargebacks and related activities. This individual must have a desire to work for a fast-paced, large corporate organization and should be comfortable to work with fast changing environment. In addition to exceptional organizational and follow-up skills, you must have a “Can do” attitude, attention to detail and innovation acumen.

Required Skills:

• Excellent communication skills with ability to liaison with cross functional teams across different departments in US and India.
• Previous experience of working/managing Vendor Contracts, Rebates and Chargebacks in Healthcare, Surgical devices, and Pharma domain is a plus.
• Knowledge/Experience working with large dataset for reporting and using SQL or other RDBMS skills is a plus.
• Knowledge of SAP or AS400 will be plus.
• Ability to gather data, perform analysis, process improvement with strong analytical & problem-solving skills.
• Should be excellent with advanced Excel & should be highly driven and self-motivated individual.
• Should have sound knowledge of Excel, BI tool-based dashboards
• Experience in driving process improvement initiatives, root cause analysis, SOP standardization, and operational excellence programs

Some of the responsibilities are:

• Team Leadership & Strategy: Plan operational workflows, mentor team members, and set performance metrics (KPIs and SLAs) to ensure high-speed and accurate resolution.
• Vendor Contract Management: Accurate and Timely loading of the rebate contracts into the ERP system. Lead audit initiatives and ensure all gaps are identified and closed effectively within the agreed timeline.
• Chargeback & Dispute Operations: Oversee the processing, investigating, and reconciling of chargeback files and customer purchase disputes to minimize financial loss.
• Cross-Functional Collaboration: Partner with finance, procurement, and sales teams to address root causes of vendor non-compliance and dispute trends within global business environments
• Performance Reporting: Generate regular tracking reports analyzing team performance health and gaps with senior management.
• Quality & Compliance: Establish and maintain operational controls to ensure contract accuracy, rebate compliance, chargeback validation, and audit readiness.
• Facilitate the identification of key performance indicators crucial to the team’s success and helps/assist manager to measure it during performance evaluation process.
• Manage and scrub performance data for effective feedback, improvements within the team. Identifying training and development needs for team members.
• Lead direct reports and act as the point of contact for communication from Medline India with all relevant stakeholders.
• Ensure adherence of Medline core values within team members. Demonstrate readiness to consistently follow and drive team members on compliance, standards and processes.
• Identify automation opportunities and lead continuous improvement initiatives to enhance productivity, quality, compliance, and customer satisfaction.
• Serving as the first level of management, accountable for the performance and outcomes of the team. Develop and mentor staff through on-boarding, open communication, training and development opportunities; deliver performance management processes; build and maintain employee morale and motivation; ensuring the team is appropriately staffed with required competencies.
• Effectively and constantly leverage SPT data to analyze, trend analysis, constant problem areas and opportunity, etc. by applying strong computer skills in Microsoft Word, PowerPoint, Access and Excel
• Understand and deliver internal stakeholder requirements with result-oriented approach
• Be a support bridge to enhance individual skills for next roles and coach effectively to potential resources
• Available to be actively involved in organizational level initiatives, activities and lead by example for the team

Work Experience:

• 6-8 years of total experience (2-3 years of relevant experience).
• Should have at least 2-3 years of experience working as a senior most individual contributor. Should have independently managed at least one medium-large critical project in last 300 days.
• 1-2 years of people leadership experience, including coaching, performance management, workload allocation, and stakeholder communication, preferred.

About Medline India: Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a ‘Great Place to Work’ by the Great Place to Work Institute® (India) for the duration May 2023 – May 2024. We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today’s toughest healthcare challenges.

About Medline Industries, LP: Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care. At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We are proud to be recognized by Forbes as one of America’s Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years. Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time.

If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you. Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. To learn more about how Medline makes healthcare run better, visit www.medline.com.