Housekeeping Guest Service Associate

Marriott Hotels India; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

Marriott Hotels India is seeking a Guest Service Associate in Housekeeping in Bengaluru. The role focuses on prompt guest assistance, replenishing supplies, and ensuring rooms meet quality standards.

You will follow access procedures and maintain safety while upholding Marriott hospitality. Responsibilities include room preparation, linen replacement, and coordinating with other departments to satisfy guest needs.

Qualifications

• Provide friendly and efficient guest service in housekeeping.
• Communicate clearly with guests and colleagues to resolve requests.
• Maintain professional appearance and uphold Marriott standards of hospitality.

Responsibilities

• Respond promptly to guest requests and department needs.
• Replenish and transport supplies, clean and prepare rooms.
• Enter rooms following access and vacancy procedures.
• Replace amenities and linens; ensure room cleanliness and safety.
• Follow all safety policies and report hazards or incidents.
• Uphold confidentiality and professional conduct at all times.

Skills

Guest service

Communication

Teamwork

Education

No high school diploma or GED

Job description

Guest Service Associate - Housekeeping

POSITION SUMMARY

• Respond promptly to requests from guests and other departments.
• Fill cart with supplies and transport cart to assigned area.
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
• Replace guest amenities and supplies in rooms.
• Replace dirty linens and terry with clean items.
• Make beds and fold terry.
• Clean bathrooms.
• Remove trash, dirty linen, and room service items.
• Check that all appliances are present in the room and in working order.
• Straighten desk items, furniture, and appliances.
• Dust, polish, and remove marks from walls and furnishings.
• Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

• Education: No high school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level Mid Level