L4 - RECOVERY DEPT - WB - MALDA - BACL

Bajaj Auto Credit Ltd.; Kolkata; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Bajaj Auto Limited in Kolkata seeks a Collections Officer to drive repossession and settlements across an assigned territory. You will manage a network of recovery agencies, onboard and train partners, and execute field actions including skip tracing and negotiations to close loan accounts.

The role requires 4+ years in NBFC/bank recovery, strong regulatory knowledge, and skill in Excel reporting. Personal vehicle and smartphone are required for field work.

Formación

• Graduation (B.Com, BBA or equivalent preferred).
• Minimum 4 years in vehicle finance recovery/NPA collection.
• Experience with repossession, settlements and agency networks.

Responsabilidades

• Repossession and settlement with customers and agencies.
• Handle a network of repossession agencies within territory.
• Onboard, train and review recovery channel partners.
• Execute field recovery actions including skip tracing and settlements.
• Maintain records and share daily progress with manager.
• Set recovery targets for agencies and monitor progress.
• Coordinate field visits and handle complex recovery cases.
• Supervise third-party recovery agents and ensure compliance.
• Identify accounts needing legal action or repossession and oversee process.
• Ensure compliance with policies and legal requirements; report issues.
• Prioritize penal charges to support recovery costs.
• Spot and empanel relevant agencies for enrollment.

Conocimientos

Repossession knowledge

Collections system

Regulatory compliance

Excel & reporting

Customer empathy

Problem-solving

Educación

Bachelor’s degree (B.Com / BBA)

Herramientas

MS Excel

Descripción del empleo

Job Description – Collections Officer

Designation

Collections Officer

Department

Bucket 6+ and write off Collections

Level

L4

Employment Type

On-site, Full time

Area Collections Manager

Language

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 4 years

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Resposession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone