L4-Recovery Dept-KL-Calicut-BACL

Bajaj Auto Ltd; Ernakulam; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Bajaj Auto Ltd. seeks a Collections Officer (L4) for on-site, full-time work in Kerala. You will manage repossession and settlements, coordinate with a network of recovery agencies, and drive performance against recovery targets.

English, Hindi, and local language skills are valued as part of stakeholder communication. Graduation is essential with at least 4 years in collections; vehicle finance knowledge and regulatory compliance are advantageous.

Qualifications

• Bachelor's degree in commerce or related field; preferred BBA/B.Com.
• Minimum 4 years of experience in collections or recovery operations.
• Experience with repossession and field collections preferred.

Responsibilities

• Oversee repossession and settlement processes.
• Manage a network of repossession agencies within the territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan accounts.
• Maintain targets for recovery and repossession within portfolio.
• Coordinate field visits and handle complex recovery cases when required.
• Supervise third-party recovery agents and ensure compliance with company policies.

Skills

Negotiation

Conflict resolution

Customer empathy

People management

Problem solving

Pressure handling

Language proficiency

Education

Graduation (B.Com, BBA or equivalent)

Tools

MS Excel

Reporting tools

Job description

Job Description:

• Designation: Collections Officer


• Department: Bucket 6+ and write off Collections


• Level: L4


• Employment Type: On-site, Full time


• Reporting Manager Title: Area Collections Manager


• Language: English, Hindi, Local language (preferred)


• Travel: 60-80 km/Day


• Academic Qualification: Graduation (B. Com, BBA or equivalent preferred)


• Work Experience: Minimum 4 years


• Domain Knowledge (Preferable): Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement


• Handle a network of repossession agencies within the assigned territory.


• Onboard, train and review performance of recovery channel partners.


• Execute field recovery actions including skip tracing, settlements and closure of loan account.

• Maintain ROR within the assigned portfolio as per defined business targets.

• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.


• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.


• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.


• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.


• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.


• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.


• Along with recovery prioritize penal charge collections to support collection cost.


• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge


• Collections system handling


• Regulatory and compliance adherence


• MS Excel and reporting tools


• Third-party vendor management

Soft Skills:

• Negotiation skills


• Conflict resolution


• Customer empathy and tactful communication


• People management


• Problem-solving

• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set


2. Settlement write of accounts on best effort basis by negotiation


3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

• Work-Schedule: 5 Days/Week and as per the work demand


• Hiring Local/Pan-India Candidates: (Based on company policy)


• Additional Comment (if any): Requirement of Personal vehicle and smartphone

Requirements: