L4-RECOVERY DEPT-PB-AMRITSAR-BACL

Bajaj Auto Ltd; India; Sur place; INR 500 000 - 700 000; Plein temps

Résumé du poste

Bajaj Auto Ltd. is seeking a Collections Officer to lead repossession and settlements, coordinating with recovery agencies across India. The role requires handling complex cases, ensuring compliance, and guiding a team of partner agencies.

The candidate will drive daily recovery targets, maintain accurate records, and report progress to the Area Collections Manager. A vehicle and smartphone are preferred assets for field work.

Qualifications

• Graduation in commerce or business administration preferred.
• Experience with vehicle finance collections or NBFC/bank recovery is advantageous.
• Knowledge of repossession processes and legal/compliance norms.

Responsabilités

• Repossession and settlement of accounts as per targets.
• Manage a network of repossession agencies across territory.
• Onboard, train and review recovery channel partners.
• Execute field recovery actions including skip tracing and settlements.
• Maintain ROR within portfolio and monitor progress against targets.
• Set and monitor daily/fortnightly recovery targets for agencies.
• Coordinate field visits and handle complex recovery cases when required.
• Supervise third-party agents and ensure compliance with policies.
• Identify accounts for legal action or repossession and oversee process.
• Ensure all recovery work complies with regulations and internal guidelines.

Connaissances

Repossession & Settlement

Collections System

Regulatory Compliance

MS Excel & Reporting

Vendor Management

Data & Process Audit

Negotiation Skills

Formation

Graduation (B.Com / BBA)

Description du poste

Job Description:

Job Description – Collections Officer

(Unique Job ID)

Designation: Collections Officer

Department: Bucket 6+ and write off Collections

Level: L4

Employment Type: On-site, Full time

Reporting Manager Title: Area Collections Manager

Language: English, Hindi, Local language (preferred)

Travel: 60-80 km/Day

Academic Qualification: Graduation (B. Com, BBA or equivalent preferred)

Work Experience: Minimum 4 years

Domain Knowledge (Preferable): Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools
• Third-party vendor management

Soft Skills:

• Negotiation skills
• Conflict resolution
• Customer empathy and tactful communication
• People management
• Problem-solving
• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set
2. Settlement write of accounts on best effort basis by negotiation
3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

• Work-Schedule: 5 Days/Week and as per the work demand
• Hiring Local/Pan-India Candidates: (Based on company policy)
• Additional Comment (if any): Requirement of Personal vehicle and smartphone