L4 - MC DMS - TN - MADURAI - BACL

bajajauto; Madurai District; On-site; INR 400,000 - 640,000; Full time

Job summary

Bajaj Auto in India seeks a dynamic professional to allocate portfolios to vendors, manage agencies, and drive timely resolutions in a financial services context. The role demands careful coordination with FOS, tracking performance, and ensuring compliance with processes.

The candidate should have 2+ years of experience, be an Any Graduate/PG/MBA, and be under 30, based at a city location in Tamil Nadu. This is a city-based, on-site position reporting to the Area Manager.

Qualifications

• Minimum 2 years experience, preferably in Financial Services/Banking/FMCG/NBFC.
• Qualification: Any Graduate, PG or MBA.
• Age: maximum 30 years.

Responsibilities

• Allocate portfolio to vendor based on past performance and FOS availability.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt books and repo kits periodically.
• Close agency billing within 60 days of work completion.
• Ensure prior approvals in repo cases and assist agencies with issues.
• Handle collection/repo related CS issues/escalations.
• Coordinate with legal for actions against chronic defaulters.
• Track and review BKT resolution with agencies and FOs.
• Limit flow rates to the next bucket by location handled.
• Remove non-performing FOs and recruit/train new team.
• Close CRM queries as per the TAT.
• Address RCU audit queries before TAT and implement actions.
• Discuss receipt book discrepancies with agencies to prevent recurrence.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT if HHT not functioning.

Skills

Multitasking

Relationship management

Result oriented

Managing Teams

Education

Any Graduate/ PG/ MBA

Job description

• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.