L4 - MC DMS - LALITPUR - UP E - BACL

bajajauto; Lucknow; On-site; INR 450,000 - 650,000; Full time

Job summary

Bajaj Auto in Lucknow invites applications for an experienced vendor-portfolio manager with a focus on allocation, vendor performance, and agency coordination. The role requires at least 2 years in financial services or related sectors and a graduate/MBA background.

This on-site position emphasizes target-driven outcomes, meticulous auditing, and active collaboration with field officers and agencies. The role involves reviewing cases, coordinating call planning, and ensuring timely billing and

Qualifications

• Minimum 2 years of experience in financial services/banking/NBFC.

Responsibilities

• Allocate portfolios to vendors based on past performance and capacity.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agencies for call planning and provide support on difficult cases.
• Audit receipt books and repo kits; ensure timely allocations.
• Close agency billing within 60 days of work completion.
• Ensure repo approvals and help agencies manage repo issues.
• Handle collection/repo customer service issues/escalations.
• Coordinate with legal teams for actions against chronic defaulters.
• Track BKT resolution with agencies and FO level.
• Limit flow rates to next bucket for your location.
• Remove non-performing FOs and recruit/train fresh teams.
• Close CRM queries within assigned TAT.
• Revert receipt book discrepancies with agencies to prevent recurrence.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT if HHT not working.

Skills

Managing Teams

Relationship management

Result oriented

Multitasking

Education

Any Graduate / P.G. / MBA

Job description

Select how often (in days) to receive an alert:

• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer

SKILL SET REQUIRED

• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.