L4 - MC DMS - Amritsar - PB - BaACL

bajajauto; Chandigarh; On-site; INR 279,000 - 502,000; Full time

Job summary

Bajaj Auto in Chandigarh is seeking an able professional for an allocation role. You will allocate portfolios to vendors based on past performance and FOS availability, while ensuring adequate manpower capacity for the portfolio.

Reporting to the Area Manager, you will coordinate with agencies, review cases, and guide repo/collection related activities to improve performance. Minimum 2 years of experience in Financial Services or related sectors is preferred.

Qualifications

• Minimum 2 years of experience in Financial Services/Banking/FMCG/NBFC.
• Qualification: Any Graduate/PG/MBA.
• Reporting to Area Manager.
• Nature of Role: Individual Performer.

Responsibilities

• Allocation of portfolio to vendor based on past performance trend and FOS availability.
• Creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Handle receipt book and repo kits allocation and auditing.
• Close agency billing within 60 days of work completion month.
• Ensure prior approvals in repo cases and help agencies manage repo issues.
• Address collection/repo related customer service issues/escalations.
• Coordinate with legal team for actions against chronic defaulters and enforcement agencies.
• Track and review BKT resolution with agency and FOs level.
• Control flow rates to next bucket for the location handled.
• Remove non-performing FOs and recruit/train fresh team as needed.
• Close CRM queries within assigned TAT.
• Revert and implement actions for RCU audit queries.
• Discuss receipt book discrepancies with agencies to prevent recurrence.
• Ensure 100% HHT utilization and submit reports.

Skills

Managing Teams

Relationship management

Result oriented

Multitasking

Education

Any Graduate/MBA

Job description

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DESCRIPTION

• Level: L4
• Department: MC DMS
• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer

SKILL SET REQUIRED

• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewd.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted 
• HHT not working need to be informed