L4 - MC DMS - CHURU - RJ - BACL

Bajaj Auto Limited; Jaipur; On-site; INR 350,000 - 500,000; Full time

Job summary

Bajaj Auto Limited in Jaipur invites an Officer to allocate portfolios to vendors, coordinate with agencies, and oversee collection and repo processes, ensuring timely resolution and service quality.

The role requires reviewing cases with FOS/TL, planning field calls, auditing receipts, and coordinating with legal and enforcement agencies to address chronic defaulters, while maintaining efficient operations and compliance.

Qualifications

• Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC.
• Qualification: Any Graduate/ PG/ MBA.
• Age: Maximum 30 years.

Responsibilities

• Allocation of portfolio to vendor based on past performance and capacity planning.
• Review cases with FOS / TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt book and repo kits; ensure agency billing closure.
• Obtain prior approvals in repo cases and assist agencies with repo issues.
• Handle collections/repo related customer service issues/escalations.
• Coordinate with legal team for actions against chronic defaulters and enforcement agencies.
• Track and review BKT resolution with agencies and FOs.
• Ensure flow rates to next bucket and replace underperforming FOs when needed.
• Close CRM queries within prescribed TAT and report HHT utilization.

Skills

Multitasking

Relationship management

Team leadership

Result oriented

Education

Any Graduate/ PG/ MBA

Job description

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Location: Jaipur RO (BACL), Rajasthan, India

• Level: L4
• Department: MC DMS
• Designation: Officer
• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

SKILL SET REQUIRED

DESCRIPTION

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.