L3 - DMS - Recovery - UP - Ghaziabad - BACL

Bajaj Auto Ltd; Ghaziabad District; Vor Ort; INR 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Bajaj Auto Ltd in Ghaziabad is seeking an Area Manager for Recovery to lead repossession and settlements across the portfolio. You will build agency networks, drive local initiatives, and supervise the team to meet daily targets while ensuring policy compliance.

The role requires strong experience in vehicle finance recovery, field operations, and stakeholder coordination with regional management. On-site, full-time position with travel within the market.

Qualifikationen

• Graduation (B.Com or BBA) preferred.
• Minimum 6 years of work experience in collections or recovery.
• Domain knowledge in vehicle finance (NBFCs/banks) and repossession.
• Experience in skip tracing, settlements, and enforcement actions.

Aufgaben

• Lead repossession and settlement efforts with agencies.
• Build and manage a network of repossession and settlement agencies.
• Conduct local market events to achieve repossession targets.
• Set performance targets for recovery teams and monitor progress.
• Ensure compliance with policies and legal requirements.
• Maintain field records and daily reports for management.
• Manage customer conflicts and police interventions with regional manager support.

Kenntnisse

Geography knowledge

Repossession process

Collections system handling

Regulatory compliance

MS Excel

Vendor management

Ausbildung

Graduation (B.Com/BBA)

Tools

MS Excel

Reporting tools

Jobbeschreibung

Job Description:

Job Description – L3 - Collections Recovery

Designation: Area Manager - Recovery

Department: Bucket 6+ and write off Collections

Level: L3

Employment Type: On-site, Full time

Location: Ghaziabad

Reporting Manager Title: Regional Manger Recovery

Language: English, Hindi, Local language (preferred)

Travel: 60-80 km/Day

Academic Qualification: Graduation (B. Com, BBA or equivalent preferred)

Work Experience: Minimum 6 years

Domain Knowledge (Preferable): Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search for and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession and finding suitable vendors to enroll for repossession and recovery. Conducting local activities in the market to improve repossession, recovery and settlement

Key Responsibilities

• Repossession and settlement


• Create network of repossession and settlement agencies to cover the portfolio


• Conduct local events on a frequent basis to handle the repossession and settlement target on a day-to-day basis


• Set DRR for team and track team performance


• Where team performance is low suitable intervention for improvement


• Design local compensation structure for agencies to improve collections


• Execute field recovery actions including skip tracing, settlements and closure of loan account.


• Handle situation when conflict with customer, police interventions happens with the support of the regional manager and legal team support


• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.


• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.


• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.


• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.


• Along with recovery prioritize penal charge collections to support collection cost.


• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Understanding the Geography, potential list of recovery agencies in the market


• Repossession and settlement process knowledge


• Collections system handling


• Regulatory and compliance adherence


• MS Excel and reporting tools


• Third-party vendor management

Soft Skills:

• People management skill


• Negotiation skills


• Conflict resolution


• Customer empathy and tactful communication


• Problem-solving

• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set


2. Settlement write of accounts on best effort basis by negotiation


3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

Work-Schedule: 5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates: (Based on company policy)

Additional Comment (if any): Requirement of Personal vehicle and smartphone

Requirements: