L3 - DMS - Recovery - WB - Kolkata - BACL

Bajaj Auto Limited; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Auto Limited is seeking an experienced Recovery Specialist in India to search for and recover 7+ accounts through repossession and settlements with specialized agencies. You will oversee local market activities to improve repossession, recovery and settlement outcomes.

The role requires minimum 6 years in vehicle finance recovery, with strong knowledge of repossession processes, regulatory compliance, and field operations. Personal vehicle and smartphone may be required.

Qualifications

• Graduation (B.Com, BBA or equivalent) preferred.
• Minimum 6 years of experience in vehicle finance recovery.

Responsibilities

• Repossession and settlement of accounts.
• Create network of repossession and settlement agencies.
• Conduct local events to drive repossession and settlement targets daily.
• Set DRR for the team and monitor performance.
• Intervene to improve team performance where needed.
• Design local agency compensation structures to improve collections.
• Execute field recovery actions including skip tracing, settlements and closure of loan accounts.
• Coordinate with legal team for actions and customer communications.

Education

Graduation (B.Com, BBA or equivalent)

Job description

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L3 - DMS - Recovery - WB - Kolkata - BACL

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 6 years

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search for and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession and finding suitable vendors to enroll for repossession and recovery. Conducting local activities in the market to improve repossession, recovery and settlement

Key Responsibilities

• Repossession and settlement
• Create network of repossession and settlement agencies to cover the portfolio
• Conduct local events on a frequent basis to handle the repossession and settlement target on a day-to-day basis
• Set DRR for team and track team performance
• Where team performance is low suitable intervention for improvement
• Design local compensation structure for agencies to improve collections
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Handle situation when conflict with customer, police interventions happens with the support of the regional manager and legal team support
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Understanding the Geography, potential list of recovery agencies in the market
• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Resposession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone