L3 CloudOps Platform Support Lead | MWIDM | Pan India

MWIDM Inc.; India; On-site; INR 3,600,000 - 6,000,000; Full time

Job summary

MWIDM Inc. is seeking an experienced L3 CloudOps Platform Support Lead to own enterprise cloud operations across Pan India. You will oversee Azure and AWS, manage Kubernetes clusters, and drive IaC automation with Terraform, Ansible, and Jenkins.

Expect high availability, robust incident management, and cross-functional collaboration. You will lead disaster recovery and HA frameworks, implement monitoring and cost optimization, and deliver comprehensive runbooks and architecture documentation

Qualifications

• Bachelor’s or Master’s degree in Computer Science, IT, Software Engineering, or related field.

Responsibilities

• Architect, deploy, and manage large-scale enterprise cloud operations on Azure and AWS.
• Oversee multi-cloud IaaS, PaaS, and CaaS environments ensuring reliability.
• Manage Kubernetes clusters and container platforms at scale.
• Create and maintain IaC templates and automation using Terraform, Ansible, and Jenkins.
• Configure complex cloud networking (DNS, VNET/VPC, load balancers, firewalls).
• Execute backups, DR, and HA planning and execution.
• Lead L3 troubleshooting, incident management, and RCA for production issues.
• Implement cloud monitoring, observability, and cost optimization strategies.
• Maintain thorough documentation of architectures, pipelines, and runbooks.

Skills

Azure & AWS

Kubernetes

Terraform

Ansible

Jenkins

IaC tooling

Incident management

Observability

English communication

Education

Bachelor's or Master's in CS/IT

Tools

Terraform

Ansible

Jenkins

Kubernetes

Job description

Position Summary

MWIDM is actively seeking an experienced, high-caliber, and technical L3 CloudOps Platform Support Lead with 12 to 15 years of progressive professional experience in cloud infrastructure operations, container platform management, and advanced production support to join our client engineering team on a full-time permanent basis across Pan India. In this critical cloud reliability and technical leadership role, you will be responsible for overseeing advanced cloud operations, managing Kubernetes and container platforms, and driving rapid root cause analysis for complex production incidents. You will leverage your deep specialist expertise in Azure and AWS cloud operations, Infrastructure as Code (IaC), DevOps automation, and enterprise cloud networking to deliver uncompromised system uptime, high availability, and operational excellence. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global IT recruitment and staffing enterprise.

Job Overview

As an L3 CloudOps Platform Support Lead supporting MWIDM across Pan India, you will take full operational, tactical, and technical ownership of enterprise cloud infrastructure, high-availability deployments, disaster recovery execution, and advanced L3 incident resolution across mission-critical multi-cloud environments. Your day-to-day responsibilities include leading cloud operations across Azure and AWS platforms covering IaaS, PaaS, and CaaS architectures, architecting, deploying, and managing Kubernetes and container platform clusters, authoring and maintaining Infrastructure as Code (IaC) modules utilizing Terraform, Ansible, and Jenkins, managing complex cloud networking infrastructure including DNS, VNET/VPC routing, load balancers, and firewalls, executing backup, restoration, high availability (HA), and disaster recovery (DR) protocols, conducting rigorous level-3 troubleshooting, incident management, and root cause analysis (RCA) for critical production failures, driving cloud monitoring, observability, and cost optimization initiatives across enterprise workloads, collaborating closely with cross-functional software engineering, DevOps, and security squads in Agile sprint cycles, preparing comprehensive technical documentation of architecture blueprints, runbooks, and incident response frameworks, and managing application requirements ensuring strict compliance with the 12 to 15 years experience requirement and Pan India professional presence.

Key Responsibilities

• Architect, deploy, secure, and manage large-scale enterprise cloud operations across Microsoft Azure and Amazon Web Services (AWS).
• Oversee multi-cloud IaaS, PaaS, and CaaS infrastructure environments ensuring uncompromised system reliability and performance.
• Manage, scale, and troubleshoot enterprise Kubernetes clusters and container platform management frameworks.
• Author, test, and maintain Infrastructure as Code (IaC) templates and automation playbooks utilizing Terraform, Ansible, and Jenkins.
• Configure and administer complex cloud networking topologies including DNS, VNET/VPC routing, load balancers, and firewalls.
• Execute rigorous backup, data restoration, high availability (HA), and disaster recovery (DR) planning and execution.
• Lead L3 technical troubleshooting, incident management, crisis remediation, and root cause analysis (RCA) for production anomalies.
• Implement comprehensive cloud monitoring, log aggregation, performance tuning, and cloud cost optimization strategies.
• Maintain accurate, comprehensive technical documentation of cloud architectures, deployment pipelines, and operational runbooks.

Required Qualifications & Skills

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
• Minimum of 12 to 15 years of progressive professional experience in cloud operations, infrastructure engineering, and platform support.
• Strong, demonstrable hands-on professional expertise in enterprise-grade Microsoft Azure and Amazon Web Services (AWS) administration.
• Comprehensive working knowledge and practical proficiency in Kubernetes, container platform management, and microservices architecture.
• Deep practical experience in Infrastructure as Code (IaC) tooling, Terraform, Ansible, and CI/CD automation pipelines (Jenkins).
• Solid practical experience in cloud networking, VNET/VPC routing, load balancing, firewall configuration, and hybrid connectivity.
• Practical familiarity with backup, disaster recovery, high availability frameworks, and advanced L3 incident management.
• Exceptional analytical, troubleshooting, debugging, and problem-solving capabilities under high-pressure conditions.
• Excellent written and verbal English communication skills with strong executive stakeholder presentation and team leadership abilities.
• Mandatory legal work eligibility and physical availability for professional operations across Pan India.

Nice-to-Have Skills

• Professional certifications such as Microsoft Certified: Azure Solutions Architect Expert, AWS Certified Solutions Architect Professional, or Certified Kubernetes Administrator (CKA).
• Prior professional working experience in top-tier technology consulting firms, enterprise SaaS companies, or multinational financial institutions.
• Hands-on familiarity with multi-cloud management platforms, FinOps cloud cost optimization frameworks, and cloud security posture management.
• Experience utilizing enterprise monitoring and observability suites (Datadog, Prometheus, Grafana, ELK stack).
• Exposure to agile software development methodologies and enterprise IT service management frameworks (ITIL, ServiceNow).

Compensation & Employment

• Salary/Rate: Market Competitive / Enterprise Cloud Support Package
• Deadline: Open until filled (Urgent Pan India CloudOps Lead Opening)
• Notice Period: Immediate to 30 Days Preferred
• Contract Duration: Permanent / Full-Time Engagement (Pan India)

Recruitment Pro Tip

When applying for this L3 CloudOps Platform Support Lead position through MWIDM, ensure your resume explicitly highlights your Azure and AWS multi-cloud management portfolio, details your Kubernetes and Terraform automation expertise, and confirms your experience with L3 incident management and root cause analysis.