L3 Application Support Specialist

ISS Danmark; Chennai District; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

ISS Danmark in India is seeking a seasoned L3 TRIRIGA specialist to own complex incidents and service requests, helping transition L1/L2 support to ISS global teams and evolve toward a DevOps-driven CI/CD delivery model.

You will analyze issues across application and integration layers, contribute to automation, build knowledge bases, and collaborate with TRIRIGA developers, vendors and business stakeholders to improve service resilience.

Qualifications

• Degree in Computer Science, Engineering, or related field.
• Experience supporting enterprise applications (L2/L3).
• Hands-on experience with IBM TRIRIGA (configuration, workflows, troubleshooting) (or similar low-code platforms — validate based on market reality).
• Strong debugging and root cause analysis skills across application and integration layers.
• Familiarity with ITSM processes (incident, problem, change management).
• Experience or exposure to DevOps practices, CI/CD, and automation.

Responsibilities

• Own and resolve complex L3 incidents and service requests related to TRIRIGA, ensuring timely and high-quality resolution
• Analyse recurring issues and feed them into product backlog improvements, reducing long-term support demand
• Lead knowledge transfer and support transition activities to ISS global support teams (L1/L2)
• Perform root cause analysis across application and integration layers and collaborate on long-term solutions
• Contribute to DevOps practices by supporting automation, monitoring, and CI/CD readiness improvements
• Build and maintain support documentation, knowledge base, and standard operating procedures

Skills

L3 support

TRIRIGA

DevOps

CI/CD

Automation

ITSM

Root cause analysis

Communication

Education

Degree in Computer Science, Engineering, or related field

Tools

IBM TRIRIGA

Job description

Job Description:

Corporate functions

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: India

Language: English

Application deadline:

Main purpose of the position / Key expectations:

Provide advanced (L3) support for the IBM TRIRIGA platform as part of a cross-functional team delivering solutions for the Facility Management Service program. You will take ownership of complex incidents and service demand, while establishing internal support capabilities, helping transition L1 and L2 support to ISS global support teams, and contributing to the evolution towards a DevOps-driven, CI/CD delivery model and future TRIRIGA development capabilities.

What you’ll do:

• Own and resolve complex L3 incidents and service requests related to TRIRIGA, ensuring timely and high-quality resolution
• Analyse recurring issues and feed them into product backlog improvements, reducing long-term support demand
• Lead knowledge transfer and support transition activities to ISS global support teams (L1/L2)
• Perform root cause analysis across application and integration layers and collaborate on long-term solutions
• Contribute to DevOps practices by supporting automation, monitoring, and CI/CD readiness improvements
• Build and maintain support documentation, knowledge base, and standard operating procedures

Who you’ll work with:

• TRIRIGA development team (developers, QA, Product Owner)
• Global ISS support teams (L1 and L2) as part of support model transition
• AMS/external vendors during transition phase (knowledge handover and reduction)
• Integration engineers and other technical teams for cross-system issue resolution
• Business stakeholders and users raising incidents and more advanced service requests

Key qualifications:

• Degree in Computer Science, Engineering, or related field
• Experience supporting enterprise applications (L2/L3 support in complex environments)
• Hands‑on experience with IBM TRIRIGA (configuration, workflows, troubleshooting) (or similar low-code platforms — validate based on market reality)
• Strong debugging and root cause analysis skills across application and integration layers
• Familiarity with ITSM processes (incident, problem, change management)
• Experience or exposure to DevOps practices, CI/CD, and automation

Personal skills you excel:

• Strong analytical mindset and problem-solving under pressure
• Clear communication across technical teams and business users
• Structured and detail-oriented approach to incident management
• Proactive mindset focused on continuous improvement and knowledge sharing

Why ISS

At ISS, we are more than just a service provider ofcleaning, food, workplace and technical services, weare a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customersto attract talent andgrow their businesses. This begins with our own people throughtraining, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaceswhere our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.