Senior Data Analyst (FM Maintenance Team Support)

ISS A/S; Mumbai; On-site; INR 1,200,000 - 1,500,000; Full time

Benefits offered by this job

Career development opportunities

Diverse and inclusive workplace

Flexible work arrangements

Job summary

A global facilities services leader is seeking a Senior Data Analyst in Mumbai to leverage data analytics for optimizing asset management. The role demands proficiency in Tableau, Power BI, SQL, and Oracle, focusing on data visualization and management to enhance operational efficiency. Candidates should have 5-7 years of experience, with strong analytical skills and a solid understanding of asset management principles. Join this dynamic team to drive data-driven decision-making and improve business processes.

Qualifications

• Minimum of 5-7 years as a Data Analyst with 3 years in a senior role.
• Proven experience in asset management principles.
• Strong background in data management.

Responsibilities

• Design and maintain dashboards using Tableau and Power BI.
• Analyze equipment lifecycle and maintenance costs.
• Collaborate with teams to integrate data from various sources.

Skills

Data visualization

SQL proficiency

Asset management

Data management

Communication skills

Education

Bachelor’s degree in Data Science or related field

Tools

Tableau

Power BI

Oracle

SQL

Job description

Overview

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Main purpose of the position We are seeking a highly skilled Senior Data Analyst to join our Global Asset Management team. This role is pivotal in leveraging data analytics to optimize asset management and maintenance operations. The successful candidate will be proficient in Tableau and Power BI, with strong expertise in data management principles, SQL, and/or Oracle, and a deep understanding of asset management principles. The Senior Data Analyst will drive data-driven decision-making to enhance operational efficiency, asset performance, and strategic planning for the Facility Management (FM) Maintenance team.

Key expectations: To work closely with internal ISS stakeholders and customers to turn data into critical information and knowledge that can be used to make sound business decisions. It is essential to build an understanding of the business at a level of detail that enables this role to manage data analytical initiatives and use data to identify critical issues and put forward ideas to Engineering operational teams to drive cost efficiencies, business process improvements and innovation. This will be achieved by building strong working relationships within the Global Engineering Function, Global Knowledge Centre (GKC) and all key ISS and client business managers for the GKA Banking Sector client.

What you’ll do

• Data Visualization and Reporting: Design, develop, and maintain interactive dashboards and reports using Tableau and Power BI to provide actionable insights into asset performance, maintenance schedules, and operational metrics.
• Asset Management Support: Apply asset management principles to analyze equipment lifecycle, maintenance costs, and downtime data, ensuring optimal asset utilization and reliability.
• Data Management: Implement and maintain robust data management processes, ensuring data accuracy, consistency, and security across FM systems.
• Database Querying and Analysis: Write complex SQL and/or Oracle queries to extract, transform, and analyze data from multiple sources to support maintenance strategies and operational goals.
• Data Integration: Collaborate with IT and FM teams to integrate data from various sources, including CMMS (Computerized Maintenance Management Systems), IoT and smart building technology platforms and other enterprise systems.
• Performance Optimization: Identify trends, anomalies, and opportunities for improvement in maintenance operations through advanced data analysis and predictive modelling.
• Stakeholder Collaboration: Partner with FM Maintenance team leaders, engineers, and other stakeholders to understand business needs and translate them into analytical solutions.
• Process Improvement: Recommend and implement process enhancements based on data insights to improve maintenance workflows, reduce costs, and enhance asset longevity.
• Training and Mentorship: Provide guidance and training to team members on data visualization tools, data management best practices, and asset management principles.
• Compliance and Reporting: Ensure all data practices comply with ISS organizational policies and industry standards, maintaining high standards of data governance.

Who you’ll work with

• Client & ISS SLT
• Account/ Key Account Management/ organisation/ service line leads/ Local country teams
• Customer’s organisation
• Account & Global Operational Excellence function
• Experience: Minimum of 5-7 years of experience as a Data Analyst, with at least 3 years in a senior or lead role.
• Zen Master status is preferable
• Proven experience in asset management principles, preferably within facilities management, maintenance, or related industries.
• Extensive experience in designing and deploying dashboards and reports using Tableau and Power BI.
• Strong background in data management principles, including data quality, ETL processes, and data governance.
• Hands-on experience with SQL and/or Oracle for querying and managing large datasets.
• Technical Skills: Advanced proficiency in Tableau and Power BI for data visualization and reporting.
• Expert knowledge of SQL and/or Oracle for data extraction, transformation, and analysis.
• Familiarity with CMMS platforms (e.g., Tririga and Maximo) is highly desirable.
• Experience with data integration tools and techniques (e.g., APIs, MS Fabric, Azure Cognitive services).
• Knowledge of predictive analytics or machine learning is a plus
• Certifications (preferred): Tableau Desktop Certified Professional or Power BI Data Analyst Associate. Asset Management certifications (e.g., IAM Certificate, CMRP, or equivalent). SQL or Oracle-related certifications.
• Education: Bachelor’s degree in Data Science, Computer Science, Engineering, Business Analytics, or a related field. A Master’s degree is a plus. Zen Master status is preferable.

Personal skills you excel

• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication skills to present complex data insights to non-technical stakeholders.
• Ability to work collaboratively in a cross-functional team environment.
• Proven leadership and mentorship abilities.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services; we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for. We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

Browse the ISS Career Site and find your next job. Click "Apply now" and follow the steps to complete your application. Our Recruiting team reviews your application. We get to know you better and answer any questions you may have. Congratulations! We are excited to offer you a job and look forward to onboarding you soon.

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognise the power of diversity, inclusion and belonging and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits.

Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet - because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.