L2 Technical Support Engineer | Application / Production Support

Protiviti India; Mumbai; On-site; INR 500,000 - 550,000; Full time

Job summary

Protiviti India invites applications for an L2 Technical Support Engineer (Application/Production Support) to support NSDL. The role requires 2 to 5 years of relevant experience, a CTC of 5.0–5.5 LPA, and a contract (1 year extendable) arrangement in Mumbai, with work from office.

Key duties include providing L2 support for critical applications, incident management, monitoring, RCA, ITIL compliance, and coordinating with Dev/Infra/Vendor teams.

Qualifications

• Graduate in any discipline
• 2 to 5 years of relevant experience in Application Support / Technical Support
• Excellent troubleshooting and communication skills
• Willingness to work in rotational shifts

Responsibilities

• Provide L2 application and technical support for critical business applications.
• Troubleshoot and resolve incidents, alerts, and service requests within defined SLAs.
• Monitor applications, servers, databases, and network components.
• Perform incident analysis, root cause analysis (RCA), and preventive actions.
• Handle escalations and coordinate with Development, Infrastructure, and Vendor teams.
• Support release deployments, patches, and post-implementation activities.
• Maintain tickets, knowledge base articles, and support documentation.
• Ensure ITIL processes, SLA/KPI standards, and audit requirements.
• Communicate effectively with business users and stakeholders.

Skills

App/Prod Support

Incident & Problem Mgmt

SQL/DBs

Web/App Servers

Active Directory

Windows Auth

OAuth/JWT

SSL/TLS

ITIL

Education

Graduate in any discipline

Tools

.NET

Java

Python

Node.js

React

Angular

Job description

L2 Technical Support Engineer | Application Support | Production Support

Company: Protiviti Global Consulting
Client: NSDL
Location: BKC, Mumbai (Work From Office)
Experience: 2 to 5 Years
CTC: 5.0 - 5.5 LPA
Employment Type: Contract (1 Year Extendable)
Notice Period: Immediate to 30 Days

Job Description

We are hiring L2 Technical Support Engineers / Application Support Professionals for a leading capital markets client. The role involves providing production support, troubleshooting application issues, incident management, and ensuring high availability of business-critical applications.

Key Responsibilities

• Provide L2 application and technical support for critical business applications.
• Troubleshoot and resolve incidents, alerts, and service requests within defined SLAs.
• Monitor applications, servers, databases, and network components.
• Perform incident analysis, root cause analysis (RCA), and preventive actions.
• Handle escalations and coordinate with Development, Infrastructure, and Vendor teams.
• Support release deployments, patches, and post-implementation activities.
• Maintain tickets, knowledge base articles, and support documentation.
• Ensure compliance with ITIL processes, SLA/KPI standards, and audit requirements.
• Communicate effectively with business users and stakeholders.

Required Technical Skills

• Application Support / Production Support
• Incident Management & Problem Management
• SQL Server / Oracle / MySQL / PostgreSQL
• IIS / Apache / Nginx / Tomcat / JBoss
• Active Directory
• Windows Authentication
• OAuth / JWT
• SSL / TLS
• ITIL Framework

Good to Have

Exposure to any of the following technologies:

• .NET
• Java
• Python
• Node.js
• React
• Angular

Eligibility

• Graduate in any discipline
• 2 to 5 years of relevant experience in Application Support / Technical Support
• Excellent troubleshooting and communication skills
• Willingness to work in rotational shifts

Shift Timings (Rotational)

• 7:00 AM to 3:30 PM
• 11:00 AM to 7:30 PM
• 3:00 PM to 11:30 PM
• 11:00 PM to 7:30 AM

Note:

• Night shifts are part of the support roster.
• No pick-up/drop facility provided.
• Female candidates will be assigned shifts up to 8:00 PM maximum.

Salary

5.0 - 5.5 LPA