L2 Support

Rozgoo; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Rozgoo in Hyderabad, India seeks an experienced L2 Support professional to join our technical team. You will assist customers via phone, email and chat, diagnose issues, and help install and configure systems and applications, ensuring smooth operation for enterprise users.

You will document all tickets, collaborate with cross‑functional teams, and strive to deliver timely, accurate resolutions while maintaining high customer satisfaction.

Qualifications

• Provide technical support to customers via multiple channels.
• Diagnose and troubleshoot hardware and software issues.
• Document and track issues in the ticketing system.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.

Skills

Technical support

Troubleshooting

Customer communication

Hardware knowledge

Tools

Ticketing system

Job description

Description We are seeking an experienced L2 Support professional to join our team in India. The ideal candidate will have a strong technical background and a passion for providing excellent customer support.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Assist with the installation and configuration of systems and applications.
• Document and track issues in the ticketing system.
• Collaborate with other …