L2 Operations Lead – IDAM

TESTQ Technologies LTD.; Gurugram District; Híbrido; INR 3.000.000 - 4.500.000; Jornada completa

Descripción de la vacante

TESTQ Technologies LTD. is seeking an L2 Operations Lead for Identity & Access Management in a hybrid setup (3 days from office) in Gurugram. The role focuses on supporting IAM services, incident management, provisioning, and reporting across the environment.

The candidate should bring strong L2 IAM experience, expertise in Azure AD, Okta, SSO troubleshooting, and ITSM processes to drive operational excellence and automation opportunities.

Formación

• 12 years of L2 identity and access management experience.
• Azure AD and Active Directory administration.
• Okta administration and SSO troubleshooting.
• Access provisioning and reporting.
• ITSM incident, problem and change processes.

Responsabilidades

• End-to-end incident management from L1/L1.5 escalation to closure.
• Provisioning, modification and de-provisioning of in-scope applications.
• Provide L1 and L2 operations support for IAM services.
• Troubleshoot misconfiguration, access and routing issues.
• Coordinate with hardware suppliers on break-fix and replacement.
• Back up and restore IAM service configuration.
• Provide periodic and on-demand reports.
• Keep ServiceNow tickets current, with clear resolution and closure notes.
• Join RCA reviews and update SOPs and knowledge-base articles.

Conocimientos

L2 IAM Operations

Azure AD Administration

Okta Administration

SSO Troubleshooting

Access Provisioning & Reporting

ITSM Processes

ServiceNow

CrowdStrike

Microsoft Defender

Educación

Bachelor's degree or equivalent

Herramientas

ServiceNow

CrowdStrike

Microsoft Defender

Descripción del empleo

TQINE0092_6049 - L2 Operations Lead – IDAM

Job Type: Contract,Permanent

Work Mode: Hybrid (3 Days from office)

L2 Operations

Domain

Identity & Access Management

Scope

Support the client's identity and access services. Resolve L1/L2 incidents and escape to L3 when needed.

Process

• End-to-end incident management, from L1/L1.5 escalation to closure.
• Support provisioning, modification and de-provisioning of in-scope applications.
• Provide L1 and L2 operations support for IAM services.
• Troubleshoot misconfiguration, access and routing issues.
• Coordinate with hardware suppliers on break-fix and replacement.
• Back up and restore IAM service configuration.
• Provide periodic and on-demand reports.
• Keep ServiceNow tickets current, with clear resolution and closure notes.
• Join RCA reviews. Update SOPs and knowledge-base articles.
• Work with Hosting, Network Security, DLP and Malware Tools on cross-tower issues.
• Identify opportunities for automation.
• Take part in MIM calls, qualifying whether an incident meets the criteria for a Major Incident.
• Drive monthly review calls: prepare reports and run trend analysis.
• Take part in weekly engineering calls.
• Act as the human in the loop for Tier 0 access-request certification.
• CrowdStrike (good to have)
• Microsoft Defender (good to have)

Technologies

• Single sign-on and MFA
• Privileged access management
• Application access provisioning

Experience

• 12 years of L2 identity and access management experience
• Azure AD and Active Directory administration
• Okta administration and SSO troubleshooting
• Access provisioning and reporting
• ITSM incident, problem and change processes