L2 Operations Lead – IDAM

RENOVISION AUTOMATION SERVICES PVT.LTD; Gurugram District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

RENOVISION AUTOMATION SERVICES PVT.LTD is seeking an experienced IAM professional to support identity and access management across client environments in Gurugram (NCR). You will handle L1/L2 incidents, provisioning and de-provisioning, and collaborate with security teams to resolve misconfigurations and access issues.

The role requires 12+ years in IAM, strong Azure AD and Okta administration, and solid English communication.

Qualifications

• 12+ years of L2 identity and access management experience
• Azure AD and Active Directory administration
• Okta administration and SSO troubleshooting
• Access provisioning and reporting
• ITSM incident, problem and change processes
• Clear written and spoken English

Responsibilities

• End-to-end incident management from L1 escalation to closure
• Provisioning and de-provisioning of in-scope applications
• Provide L1/L2 operations support for IAM services
• Troubleshoot misconfigurations, access and routing issues
• Coordinate with hardware suppliers on break-fix and replacement
• Back up and restore IAM service configuration
• Provide periodic and on-demand reports
• Keep ServiceNow tickets current with clear resolution notes
• Join RCA reviews and update SOPs and knowledge-base articles
• Work with Hosting, Network Security, DLP and Malware tools on cross-tower issues
• Identify opportunities for automation
• Participate in Major Incident qualification and monthly review calls
• Take part in weekly engineering calls
• Act as human in the loop for Tier 0 access-request certification
• Knowledge of CrowdStrike and Microsoft Defender is a plus

Skills

L2 IAM experience

English communication

Incident management

Education

Agile Practitioner certification

Tools

Azure AD

Okta

SSO/SAML

Job description

Job Location / Reporting Location: NCR - Gurugram

Domain: Identity & Access Management

Support the client's identity and access services. Resolve L1/L2 incidents and escalate to L3 when needed.

Process:

• End-to-end incident management, from L1/L1.5 escalation to closure.
• Support provisioning, modification and de-provisioning of in-scope applications.
• Provide L1 and L2 operations support for IAM services.
• Troubleshoot misconfiguration, access and routing issues.
• Coordinate with hardware suppliers on break-fix and replacement.
• Back up and restore IAM service configuration.
• Provide periodic and on-demand reports.
• Keep ServiceNow tickets current, with clear resolution and closure notes.
• Join RCA reviews. Update SOPs and knowledge-base articles.
• Work with Hosting, Network Security, DLP and Malware Tools on cross-tower issues.
• Identify opportunities for automation.
• Take part in MIM calls, qualifying whether an incident meets the criteria for a Major Incident.
• Drive monthly review calls: prepare reports and run trend analysis.
• Take part in weekly engineering calls.
• Act as the human in the loop for Tier 0 access-request certification.
• CrowdStrike (good to have)
• Microsoft Defender (good to have)

Technologies:

• Single sign-on and MFA
• Privileged access management
• Application access provisioning

Experience:

• 12 years of L2 identity and access management experience
• Azure AD and Active Directory administration
• Okta administration and SSO troubleshooting
• Access provisioning and reporting
• ITSM incident, problem and change processes
• Clear written and spoken English

Preferred Certifications:

• Agile Practitioner certification