Senior IAM Consultant - OneIM Operations

iC Consult; Pune District; Hybrid; INR 1,100,000 - 1,900,000; Full time

Job summary

iC Consult in Pune, India seeks a Senior Consultant Operations specialized in One Identity Manager to ensure stable, efficient production operations and governance.

You will provide L2/L3 support, monitor job queues, provisioning workflows, RBAC models, and collaborate with IAM engineering to meet SLAs and drive remediation. This role emphasizes identity lifecycle and audits across systems.

Experience with AD/Azure AD, LDAP, HR integrations, ITIL processes, and SQL basics is essential to succeed.

Qualifications

• Strong understanding of IAM/IGA concepts and identity lifecycle management.
• Experience with One Identity Manager in production environments.
• Experience with RBAC models and access governance processes.
• Proficient with Active Directory and Azure AD integration.
• Familiar with HR systems and provisioning workflows.
• Experience with incident, problem and change management in ITIL environments.
• Basic SQL queries for data validation and troubleshooting.
• Proactive system monitoring and performance tuning.

Responsibilities

• Provide L2/L3 operational support for One Identity Manager across production and non-production environments.
• Monitor and maintain OneIM job queues, provisioning processes, workflows, and synchronization jobs.
• Ensure smooth execution of JoinerMover–Leaver (JML) processes driven by HR data.
• Perform proactive system checks to ensure platform availability and performance.
• Resolve IAM-related incidents and service requests within defined SLAs.
• Troubleshoot issues related to user provisioning, access requests, and role assignments.
• Support RBAC models including business roles and IT roles; perform entitlement mapping.
• Assist in access certification / recertification campaigns and validations.
• Support OneIM integrations with AD/Azure AD, LDAP directories, HR systems and target applications.
• Assist in onboarding of new applications and validation of provisioning flows.
• Perform routine housekeeping tasks: job queue cleanup, log review, system health checks.
• Support patches, fixes, and minor upgrades in coordination with engineering.
• Maintain Segregation of Duties and adhere to release processes.

Skills

IAM/IGA concepts

One Identity Manager

RBAC concepts

Incident management

Change management

SQL basics

Active Directory

Azure AD

LDAP directories

Provisioning

JML processes

Job description

The Senior Consultant Operations (One Identity Manager) is responsible for the stable and efficient day-to-day operation of the One Identity Manager (OneIM) platform in a production enterprise environment. The role focuses on operational support, troubleshooting, access lifecycle management, and collaboration with IAM engineering and business stakeholders to ensure reliable identity governance services.

Responsibilities

• Provide L2/L3 operational support for One Identity Manager across production and non-production environments.
• Monitor and maintain OneIM job queues, provisioning processes, workflows, and synchronization jobs.
• Ensure smooth execution of JoinerMover–Leaver (JML) processes driven by HR data.
• Perform proactive system checks to ensure platform availability and performance.
• Resolve IAM-related incidents and service requests within defined SLAs.
• Troubleshoot issues related to:
• User provisioning and de-provisioning
• Access requests, approvals, and role assignments
• Synchronization and connector failures
• Perform root cause analysis (RCA) and support permanent remediation.
• Support role-based access control (RBAC) models including business roles and IT roles.
• Perform entitlement mapping, role corrections, and access remediation activities.
• Support access certification / recertification (attestation) campaigns and validations.
• Support OneIM integrations with:
• Active Directory / Azure AD
• LDAP directories
• HR systems and target applications
• Assist in operational onboarding of new applications and validation of provisioning flows.
• Perform routine housekeeping tasks such as:
• Job queue cleanup
• Log review
• System health checks
• Support OneIM patches, fixes, and minor upgrades in coordination with engineering teams.
• Strong understanding of IAM / IGA concepts and identity lifecycle management.
• Ensure adherence to the defined release process while maintaining appropriate Segregation of Duties in line with internal control and compliance requirements.
• Good working knowledge of:
• SQL (basic queries, data validation, troubleshooting)
• Active Directory and Azure AD
• LDAP and directory services
• Familiarity with OneIM workflows, provisioning, roles, and synchronization concepts.
• Experience working in ITIL-based support environments.
• Exposure to incident, problem, and change management processes.