L2 M365 Support Engineer

AlifCloud IT Consulting Pvt. Ltd.; Maharashtra; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

AlifCloud IT Consulting Pvt. Ltd. is seeking a passionate M365 L2 Support Engineer to join our team in Maharashtra, India.

You will provide advanced Level 2 support for Microsoft 365 services, ensuring secure operation and high service quality for our clients. Key responsibilities include configuring Intune, managing Entra ID, and deploying Defender protections, while maintaining thorough documentation and delivering excellent customer service.

Qualifications

• Strong understanding of Microsoft 365 services including Office, Intune, Entra ID, Defender for Office, and Endpoint Security.
• Experience supporting Office applications and user requests.
• Proficiency in Intune configuration and device management.
• Familiarity with Entra ID for identity and access management.
• Experience with Defender for Office and Defender for Endpoint.
• Excellent troubleshooting and communication skills.
• Customer-focused with ability to document steps clearly.
• Documentation skills for maintaining configurations.

Responsibilities

• Provide Level 2 support for Microsoft 365 services, including Office, Intune, Entra ID, Defender for Office, and Endpoint Security.
• Assist users with Office applications and Outlook issues.
• Configure and manage Intune for device and app management.
• Handle Entra ID identity and access management, MFA and SSO tasks.
• Monitor security alerts and implement Defender for Office and Endpoint protections.
• Document configurations, troubleshooting steps, and resolutions.
• Deliver responsive customer service and clear communication with clients.
• Collaborate with internal teams to ensure seamless M365 service operations.

Skills

Microsoft 365

Office Apps

Intune

Entra ID

Defender for Office

Endpoint Security

Troubleshooting

Communication

Customer Service

Documentation

Job description

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Job Description:

We are seeking a passionate and skilled M365 L2 Support Engineer to join our team. As a Level 2 Support Engineer, you will be responsible for providing advanced support for Microsoft 365 services, ensuring seamless operation and security of our clients' environments. You will collaborate with clients and internal teams to resolve issues, implement solutions, and maintain a high level of service excellence.

Key Responsibilities:

• Technical Support: Provide Level 2 support for Microsoft 365 services, including Office, Intune, Entra ID, Defender for Office, and Endpoint Security.
• Office Applications: Manage and support Office applications, assisting users with Outlook, Word, Excel, PowerPoint, and other Office apps.
• Intune Management: Configure, deploy, and manage mobile devices and applications using Microsoft Intune, ensuring compliance and security.
• Entra ID Management: Handle user identities and access management through Entra ID, supporting MFA and SSO solutions.
• Defender Security: Implement and manage Defender for Office and Endpoint to protect against threats and vulnerabilities, monitoring security alerts.
• Documentation: Maintain comprehensive documentation of configurations, processes, and troubleshooting steps.
• Customer Service: Deliver exceptional customer service by effectively communicating with clients and addressing their needs promptly.
• Collaboration: Work closely with other team members and departments to ensure seamless integration and operation of M365 services.

Requirements

Key Skills and Qualifications:

• Microsoft 365 Expertise: Strong understanding of Microsoft 365 services, including Office, Intune, Entra ID, Defender for Office, and Endpoint Security.
• Office Applications: Experience managing Office applications and providing user support.
• Intune Management: Proficiency in configuring and managing Intune for mobile device and application management.
• Entra ID Knowledge: Familiarity with user identity and access management using Entra ID.
• Security Solutions: Experience with Defender for Office and Endpoint Security.
• Technical Support: Excellent troubleshooting skills and the ability to resolve complex technical issues.
• Communication: Strong verbal and written communication skills.
• Customer Focus: Commitment to providing exceptional customer service and addressing client needs.
• Documentation: Ability to create and maintain clear and concise documentation.

Preferred Qualifications:

• Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or similar.
• Experience with other Microsoft technologies, such as SharePoint, Teams, or Power Platform.
• Familiarity with PowerShell scripting for automation.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• Exposure to cutting-edge Microsoft technologies and projects.

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