L1 Production Support – Fixed Income Trading

Mizuho; Pune District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Mizuho is seeking a proactive L1 Production Support Analyst to join our global Fixed Income Technology Support team. The role provides first-line support for trading applications used by Rates and Investment Grade Credit desks across APAC, primarily Tokyo and Singapore.

You will monitor platform health, manage incidents, troubleshoot issues, and maintain a stable trading environment. The successful candidate will support the ION Fixed Income platform with Linux troubleshooting and SQL expertise,

Qualifications

• Good understanding of Fixed Income products (government bonds, swaps)
• Strong Linux troubleshooting and operational support
• Experience writing SQL queries for analysis and troubleshooting

Responsibilities

• Provide first-line support for ION Fixed Income trading platform and related apps.
• Monitor application, server, and infrastructure health; manage incidents.
• Investigate and resolve production incidents impacting trading, pricing, trade capture, and downstream flows.
• Monitor trading workflows and batch jobs; review alerts and take action per procedures.
• Escalate incidents to Level 2 or external vendors when needed.
• Communicate with traders and support teams during outages and service degradation.

Skills

Fixed Income knowledge

Linux troubleshooting

SQL queries

Analytical skills

Communication

Escalation management

Prioritization in trading environment

Tools

SQL Server

Shell scripting

Python

Job description

At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and richer work experience than a boutique firm or an established giant could offer alone

It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have the same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest and growing banks in the world.

Overview

We are looking for a proactive and highly responsive L1 Production Support Analyst to join our global Fixed Income Technology Support team.

The role will provide first-line support for trading applications used by Rates and Investment Grade Credit trading desks across the APAC region, primarily supporting traders in Tokyo and Singapore. The successful candidate will be responsible for monitoring platform health, managing production incidents, troubleshooting application issues, and ensuring a stable trading environment.

Key Responsibilities

Trading Application Support

• Provide first-line support for the ION Fixed Income trading platform and associated applications.
• Support front-office users including Rates and Investment Grade Credit traders.
• Investigate and resolve production incidents impacting trading, pricing, trade capture, and downstream trade flows.
• Monitor trading workflows and identify issues before they affect business users.
• Escalate incidents promptly to Level 2 support, development teams, infrastructure teams, or external vendors when required.

Platform Monitoring & Operations

• Monitor application, server, and infrastructure health across the trading platform ecosystem.
• Monitor batch jobs, interfaces, trade feeds, and market data connectivity.
• Review system alerts and take appropriate action based on defined operational procedures.
• Perform start-of-day and end-of-day health checks.

Incident & Problem Management

• Manage incidents from identification through resolution.
• Communicate effectively with traders and support teams during outages and service degradation.
• Maintain clear records of incidents, actions taken, escalations, and resolutions.
• Follow up on outstanding issues and ensure closure within agreed service levels.
• Assist with root cause investigations and post-incident reviews.

Stakeholder Communication

• Build strong working relationships with traders, technology teams, and operations teams.
• Provide timely updates on production issues and service incidents.
• Demonstrate ownership and accountability throughout the support lifecycle.

Required Skills & Experience

Business Knowledge

• Good understanding of Fixed Income products, including:
• Government Bonds / Treasuries
• Interest Rate Swaps
• Understanding of the trade lifecycle and front-office trading environment.
• Awareness of electronic trading workflows and market data concepts.

Technical Skills

• Experience supporting the ION Fixed Income trading platform is strongly preferred.
• Strong Linux troubleshooting and operational support skills.
• Experience with Microsoft SQL Server.
• Ability to write SQL queries for analysis and troubleshooting.
• Ability to analyze logs, error messages, and application alerts.
• Familiarity with monitoring tools, production support processes, and incident management practices.
• Understanding of interfaces, trade feeds, and STP processes is desirable.

Professional Skills

• Excellent verbal and written communication skills.
• Ability to act quickly and remain calm during production incidents.
• Strong analytical and troubleshooting skills.
• Detail-oriented with disciplined follow-up and ownership.
• Strong escalation management skills.
• Ability to prioritize effectively in a fast-paced trading environment.
• Self-motivated with a strong sense of accountability and urgency.

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Preferred Qualifications

• 5 years of Production Support / Application Support experience.
• Experience supporting Front Office trading applications.
• Exposure to Fixed Income trading environments.
• Familiarity with Bloomberg, Tradeweb, MarketAxess, or similar trading platforms.
• Basic scripting knowledge (Shell, Python, or PowerShell) is advantageous.

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• Sense of urgency
• Proactive and accountable
• Detail-oriented
• Effective under pressure
• Escalates appropriately and follows through relentlessly until resolution

This role directly supports front-office trading activities and plays a critical part in maintaining the stability and reliability of the firm's fixed income trading platform.

Organization Overview:

Mizuho Global Services (MGS), Pune is an integral part of Mizuho Financial Group, one of the world’s leading financial institutions with a strong global presence across the Americas, EMEA, and Asia. Based in India, MGS Pune supports Mizuho’s international businesses by delivering high-quality, scalable, and resilient services across multiple functions.

MGS Pune plays a critical role in driving operational excellence, standardization, and innovation for Mizuho Americas. By combining deep domain expertise with strong process, technology, and analytical capabilities, it partners closely with regional and global teams to support corporate and investment banking, capital markets, and corporate services functions, while adhering to the highest standards of risk management, regulatory compliance, and control.

MGS Pune offers competitive compensation and benefits package aligned with industry standards and local market practices. MGS Pune is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. Employment is subject to applicable background verification checks in accordance with Indian laws and company policies.