L1 Network support

Indovisionglobal; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading IT solutions provider in Hyderabad is looking for a network specialist to handle first-level troubleshooting, monitoring, and support. The ideal candidate will be responsible for regular health checks on network devices, assisting with port resets, and documenting incidents. Proficiency in basic TCP/IP networking and knowledge of Cisco routing and switching are essential. This role offers the opportunity to work in a dynamic team and positively impact user experiences.

Qualifications

• Proficiency in basic TCP/IP networking principles.
• Experience with Cisco routing and switching.
• Understanding of wireless technologies like WLC and access points.

Responsibilities

• Monitor network devices and perform health checks.
• Assist with port resets and VLAN checks.
• Document incidents and elevate issues to L2/L3 support.
• Coordinate with vendors for link management.
• Lead incident management communication during critical situations.
• Follow team policies and procedures.

Skills

Basic TCP/IP Networking

Cisco Routing

Switching

Wireless Technology

Monitoring Tools

Job description

Role Summarr

Responsible for first-level network troubleshooting, monitoring, and escalation. Provides remote support for connectivity issues and basic configuration checks.

Key Responsibilities

• Proactively monitor and perform regular health and performance checks of network devices.
• Assist in port resets and VLAN checks.
• Document incidents and elevate to L2/L3 as needed.
• Coordinate with hands and feet support for physical tasks.
• Attend and resolve basic network issues efficiently.
• Coordinating with respective vendors for link management.
• Incident Management: take lead role in co-ordination and communication between technical second/ third level support teams in system critical situations.
• Responsible for following team policies and procedures, team work assignments & schedules.
• Worked with industry standard processes relating to change management and governance, such as ITIL.
• Positively influence end user perception.
• MIS Reports and daily call log sheet to be maintained and updated.
• Creation of SOP.

Required Skills

Basic TCP/IP Networking Cisco Routing, Switching, basic knowledge on Wireless Technology – WLC, Access Points, Various monitoring tools.