L1 Application Support Engineers

Tata Elxsi, Inc.; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Tata Elxsi, Inc. Bengaluru is seeking an IT Support/Service Desk professional to handle incident management and service operations across enterprise IT environments.

The role emphasizes front-line incident handling, triage, and timely communication with stakeholders. Candidates should have hands-on experience with incident monitoring, ITSM tools like ServiceNow, basic SQL, and a calm, organized approach to high-pressure situations.

Qualifications

• Hands-on experience in incident monitoring and alert handling in ITSM environments.
• Experience with logging, tracking, and updating incidents in ITSM tools such as ServiceNow.
• Ability to work in SLA-driven support environments and perform initial triage.
• Strong verbal and written communication, and stakeholder management.
• Nice to have ITIL Foundation Certification; exposure to multi-vendor environments.

Responsibilities

• Incident monitoring and alert handling using APM tools or monitoring dashboards.
• Logging, tracking, and updating incidents in ITSM tools such as ServiceNow or equivalent.
• Coordinating with L2/L3 or Engineering teams for incident escalation.
• Communicating incident status updates to business and technical stakeholders.
• On-call procedures in production or business-critical support environments.

Skills

SQL basics

Incident management

Communication skills

On-call support

Documentation

Tools

ServiceNow

APM tools

Monitoring dashboards

Job description

Opportunities unlimited for everyone - be bold, curious, and seek to shape the future. Explore what's possible, discover what you love to do, and find accelerated paths for growth. At Tata Elxsi, You Matter!

• Application Support, Service Desk, or IT Operations
• Incident management in enterprise IT environments
• Basic SQL knowledge

Relevant Experience Areas:

Candidates should have hands-on experience in most of the following:

• Incident monitoring and alert handling using APM tools or monitoring dashboards.
• Logging, tracking, and updating incidents in ITSM tools such as ServiceNow or equivalent.
• Working in SLA-driven support environments.
• Performing initial triage and impact assessments.
• Coordinating with L2/L3 or Engineering teams for incident escalation.
• Communicating incident status updates to business and technical stakeholders.

Technical Exposure (High-Level, Not Deep):

• Basic understanding of:
• Web Applications
• APIs and Services
• Enterprise Application Dependencies
• Perform basic reachability checks.
• Interpret monitoring alerts and notifications.

Note:

Deep technical skills, coding, advanced database queries, or configuration changes are not required. Environment & Shift Experience (Preferred)

Experience working in:

• 24x7 or extended support shifts.
• Production or business-critical support environments.
• On-call procedures

Soft Skills (Critical for L1)

• Strong verbal and written communication skills.
• Ability to remain calm during high-pressure incident situations.
• Strong attention to detail and documentation skills.
• Good coordination, follow-up, and stakeholder management abilities.

Nice to Have

• ITIL Foundation Certification.
• Exposure to multi-vendor or multi-application environments.
• Prior experience supporting vendor applications or internally developed applications.