KYC Team Leader

Payoneer Inc.; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Payoneer Inc. in Bangalore, India is seeking a KYC Team Leader to manage and develop a backend support team focused on Know Your Customer processes. You will drive operational excellence, meet SLA targets and enhance training to improve performance.

The role requires 8+ years in operations or customer support, with at least 2+ years in KYC and working with multiple stakeholders. Finance/Fintech experience is a strong advantage.

Qualifications

• Bachelor’s degree holders required.
• 8+ years in operations or customer support.
• 2+ years in KYC with multiple stakeholders.
• Experience in finance/fintech operations is a plus.
• Experience in online payments is advantageous.

Responsibilities

• Lead and develop a backend support team focused on KYC.
• Meet SLA targets and support performance metrics; drive quality and training.
• Understand end-to-end customer experience and map improvements.
• Collaborate with customer care, risk, and compliance teams.

Skills

People development

Stakeholder management

Customer experience

Communication (English)

Education

Bachelor’s degree

Job description

Operations (Customer Journey, Care and Support)

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Payoneer is looking for an KYC Team Leader, to be based in Bangalore, India

What’s the job?

Are you an energetic, motivated self-starter who can learn quickly in a fast-paced environment? Are you a passionate, committed professional with a keen sense of people, high intellectual curiosity, strong work ethic and accountability? Is this you?

• People Development: Manage and develop a team of backend support associates, including KYC (Know Your Customer), ensuring they meet career development goals.
• Operation Excellence: carry SLA targets and customer support matrix, enhance the team’s capability through quality and training initiatives.
• Customer Experience: Understand end-to-end customer experience and map best practices in the market, identify gaps and operational process opportunities, and drive continuous improvements to better meet business needs.
• Stakeholder Management: Collaborate with various business departments and operational departments, including customer care, risk, and compliance.
• Bachelor’s degree holders
• 8+ years’ experience in the operation or customer support field, 2+ years in working in KYC and working with multiple stakeholders
• Finance, Banking and Fintech operations management experiences would be a great advantage.
• Fintech/banking/financial industry background (especially with online payment process experience) would be an advantage.
• Ability to communicate/interact with management and key stakeholders.
• Hands-on experience and attention to details
• Proficient English skills – Spoken & written. And speaking knowledge of Hindi is desirable.

The Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Do it. Own it.

Being fearlessly accountable in everything we do.

Continuously improve

Always striving for a higher standard than our last.

Build each other up

Helping each other grow, as professionals and people.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.