Customer Lifecycle Program Manager

Payoneer Inc.; Bengaluru; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

Payoneer Inc. in Bengaluru is seeking a Scale Engagement Portfolio Manager to empower Customer Success teams, drive retention and growth, and deliver scalable processes and strategic initiatives across regions.

You will partner with regional CS leadership, lead global programs, and collaborate with Ops, Marketing, and Product to build plays, improve metrics, and train the regional team for higher impact.

Qualifications

• 5+ years in CS Ops, Revenue Ops, or related roles.
• Proven ability to lead cross-functional global projects.
• Strong PM, analytical, and stakeholder skills.
• Data-driven and proactive in fast-paced settings.
• Experience building AI tools is a plus.

Responsibilities

• Design and run lifecycle programs: onboarding, adoption, renewal, win-back.
• Implement digital motion: in-app guides, emails, automation sequences, webinars.
• Use health scores to segment and intervene where signals warrant.
• Partner with Ops, Marketing, and Product to build plays and measure impact.
• Drive adoption of new processes and tooling to improve execution.
• Analyze performance and identify opportunities to improve efficiency and outcomes.
• Lead regional training to close capability gaps and increase effectiveness.

Skills

Cross-functional leadership

Project management

Analytical skills

Stakeholder management

Data-driven

AI tools

Tools

Salesforce

BI tools

Job description

Growth (Sales, Customer Success, Marketing, and Partnerships)

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

As a Scale Engagement Portfolio Manager, you will enable Customer Success teams to drive customer retention and growth by delivering scalable processes, operational excellence, and successful execution of strategic initiatives. You will partner with Regional CS Leadership while leading global programs, bridging global strategy with regional execution to improve customer outcomes and business performance.

What You’ll Do

• Design and run lifecycle programs: onboarding, adoption nudges, renewal, win-back, tied to journey stages and triggers.
• Work through digital motion: in-app guides, email/automation sequences, webinars, help content, community, not calls per account.
• Use data and health scores to segment and prioritize, then intervene only where signals warrant (at-risk, expansion-ready).
• Partner with Ops, Marketing, and Product to build the plays and measure what moves the metrics.
• Drive adoption of new processes, systems and tooling to ensure excellence in execution and tracking activities.
• Analyze business performance and identify opportunities to improve efficiency, scalability, and customer outcomes.
• Lead the Training agenda of the regional team ensuring that we cover all the gaps to increase their effectiveness (new tool adoption, product training, commercial speech, pricing analysis, etc.).

Who You Are

• 5+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, Consulting, or a similar role.
• Proven experience leading cross-functional projects in a global organization.
• Strong project management, analytical, and stakeholder management skills.
• Data-driven, proactive, and comfortable working in a fast-paced environment.
• Experience with building AI tools is a strong advantage.

Experience with Salesforce and business intelligence tools is a strong advantage

The Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Do it. Own it.

Being fearlessly accountable in everything we do.

Continuously improve

Always striving for a higher standard than our last.

Build each other up

Helping each other grow, as professionals and people.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.