KYC Quality Assurance Associate

J.P. Morgan Chase & Co.; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

JP Morgan Chase in Bengaluru seeks a Know Your Customer Quality Assurance Associate to conduct QA reviews of KYC records, ensuring completeness and regulatory compliance. You will collaborate with Know Your Customer management, financial crimes, and controls teams to identify issues, drive remediation, and sustain control improvements.

The role emphasizes understanding AML regulations, data quality, and risk assessment, with strong analytical and communication skills.

Qualifications

• 1+ years of experience in anti-money laundering risk management.
• Working knowledge of AML regulations, compliance requirements, and industry best practices.
• Strong analytical skills to evaluate complex client types and risk exposures.
• Experience in banking or a closely related industry.
• Clear written, verbal, and presentation communication skills.
• Ability to articulate risk findings and escalate concerns promptly.
• Experience performing root cause and risk analysis to improve quality and controls.
• Thrives as an independent contributor in a control-focused environment.

Responsibilities

• Test the quality of Know Your Customer records against internal standards and document results.
• Review data reliability and challenge assumptions where appropriate.
• Perform QA reviews of new business and renewal Know Your Customer records and targeted testing.
• Identify issues, risks, and trends and perform root cause analysis.
• Present review outcomes and provide constructive feedback to stakeholders.
• Collaborate with global partners to maintain consistency with QA framework and governance.

Skills

AML risk

Analytical skills

Regulatory knowledge

Communication

Risk assessment

Data quality

Banking experience

Independent contributor

Job description

Shape the future of risk and controls by safeguarding client data quality while building deep expertise, visibility, and career mobility in a global compliance environment.

As a Know Your Customer Quality Assurance Associate within the Quality Assurance Team, you conduct continuous reviews against internal standards, procedures, and regulatory requirements to ensure completeness and accuracy. You perform quality assurance reviews of new business and renewal records, as well as targeted testing across Know Your Customer activities, and document results in the case management system. You partner closely with Know Your Customer management, financial crimes compliance, and firmwide controls teams to identify issues, drive remediation, and sustain control improvements.

Job Responsibilities:

• Test the quality of approved Know Your Customer records against internal and quality assurance standards and record results in the case management system.
• Review the reliability and integrity of data collected and challenge the appropriateness of assumptions where appropriate.
• Perform quality assurance reviews on new business and renewal Know Your Customer records and complete targeted testing across Know Your Customer activities.
• Anticipate challenges in the testing process and initiate practical solutions to improve execution and outcomes.
• Identify issues, risks, and trends, complete root cause analysis, and recommend improvements to processes and controls.
• Present review outcomes and constructive feedback to stakeholders and monitor correction of critical defects through to closure.
• Collaborate with global partners to maintain consistency with the global quality assurance framework and governance approach.
• Incorporate regulatory requirements and best practices when supporting changes to processes and controls.

Required qualifications, skills, and capabilities:

• Demonstrate 1+ years of experience in anti-money laundering risk management.
• Apply working knowledge of anti-money laundering regulations, compliance requirements, and industry best practices.
• Utilize strong analytical skills to evaluate complex client types and risk exposures.
• Bring experience in banking or a closely related industry.
• Communicate clearly through advanced written, verbal, and presentation skills.
• Articulate risk findings and elevate concerns promptly to relevant parties.
• Execute root cause analysis and risk analysis to support quality and control improvements.
• Operate effectively as a strong individual contributor within a control-focused environment.

Preferred qualifications, skills, and capabilities:

• Show: “Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.”