Knowledge Managment Analyst

LE100 Zelis Healthcare India Private Limited; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

LE100 Zelis Healthcare India Private Limited in Hyderabad is looking for a Learning Experiences Coordinator to enhance training for associates in the Payments business unit. The role involves designing impactful learning experiences, supporting the Knowledge Management System, and collaborating with stakeholders to drive educational initiatives.

The ideal candidate should have a Bachelor's degree, strong organizational skills, and experience in knowledge management and learning & development.

Qualifications

• Strong written and verbal communication skills are required.
• 4-5 years of experience in knowledge management or related fields.
• Change Management certifications (Prosci, ACMP, CCMP) are highly valued.

Responsibilities

• Deliver learning experiences for new and existing associates.
• Support domain knowledge health across the Knowledge Management System.
• Own coordination of SME input for content updates and approvals.

Skills

Knowledge management

Organizational skills

Communication skills

Stakeholder management

Office 365

Education

Bachelor’s degree in Business Operations or related field

Job description

Learning Experiences Coordinator Responsibilities

• Using our approved materials, deliver impactful learning experiences for new and existing Zelis associates in our Payments business unit.
• Collaborate on associate training activities including assessment, planning, implementation, evaluation, and revision of department training programs to address learning needs.
• Support and enhance an engaged and impactful associate learning community for both orientation related learning and continuing education.
• Serve as an individual contributor on the Payments Learning team.

Knowledge Management Steward Responsibilities

• Support domain knowledge health across the Knowledge Management System (accuracy, relevance, lifecycle integrity).
• Define what knowledge must exist versus optional, using informatics and stakeholder feedback.
• Execute established KM governance standards.
• Manage intake, triage, and routing for knowledge-related requests.
• Drive timely SME review through lifecycle checkpoints and nudges for action (review, update, archive).
• Monitor and report on domain knowledge health.
• Escalate risks, gaps, and content conflicts to appropriate leadership.
• Own coordination of SME input for content updates, validation, and final approval.
• Partner with Product, Service Operations, Learning, and other stakeholders to align knowledge with workflows and operating models.
• Ensure initiative-driven changes are reflected accurately and timely within the Knowledge Management System.
• Identify obsolete, duplicate, or conflicting content and drive resolution.
• Recommend improvement opportunities in structure, taxonomy, or governance.
• Maintain Steward dashboard tracking for domain knowledge health, monitor usage, engagement, and feedback trends, and report insights in governance reviews.

Qualifications

• Bachelor’s degree in Business Operations, Organizational Development, Information Management, or related field strongly preferred.
• Highly organized and proactive self-starter with 4-5 years in knowledge management, operations enablement, product operations, governance, or related domain.
• Change Management certifications (Prosci, ACMP, CCMP) with experience in use highly valued.
• Process Improvement (Lean Six Sigma Green Belt or above) with experience in use highly valued.
• Experience in Learning & Development (designing, developing, and facilitating process-related training) highly valued.
• Intermediate Office 365 application skills (Word, Excel, PowerPoint, SharePoint, Forms) required.
• Strong organizational and time management skills required.
• Strong written and verbal communication skills, active listening, and translating insight into action required.
• Strong cross‑functional stakeholder management required.
• Thrives in high-energy, fast‑paced environments.
• Ability to be a driver and change agent to support our growing organization.

Equal Employment Opportunity. Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.