Associate Lead - P&C Operations

LE100 Zelis Healthcare India Private Limited; Hyderabad; On-site; INR 1,200,000 - 1,400,000; Full time

Benefits offered by this job

Healthcare benefits

Career growth opportunities

Hybrid/office flexibility

Job summary

Zelis India is hiring a Senior Analyst to support US and global HR operations, with a focus on Workday transactions, benefits, absence, time tracking, performance, recruiting, and talent processes. You will lead data analysis and dashboard development to inform decision-making.

The role requires 5–8 years of HR operations experience, MBA/Bachelor’s in HR, and proficiency with Workday, Excel, and ERP tools. Office-based with global collaboration and growth opportunities.

Qualifications

• MBA or Bachelor’s degree in HR or a related field.
• 5 to 8 years of experience in a similar role or HR operations.
• Strong analytical skills with ability to collect, organize and analyze significant information with accuracy.
• Excellent verbal and written communication skills.
• Proficiency in Workday, Microsoft Excel, PPT - HR dashboards and working knowledge of ERP systems and ticketing tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• Prior experience in a Shared Services Center is preferred, especially supporting a technology company.

Responsibilities

• Maintains in-depth knowledge of HR functions and systems, preferably Workday.
• Support day-to-day HR operations and Workday actions, including core HCM, Benefits, Absence, Time Tracking, Performance, Recruiting, and Talent.
• Take full accountability for Workday transactions and HR tasks, ensuring accuracy and compliance.
• Proactively improve HR workflows by identifying automation opportunities and optimizing processes with new Workday features.
• Act as a Subject Matter Expert for Workday and HR operations, deliver training sessions to team members.
• Collaborate in a global team, demonstrate initiative and ownership.
• Deliver analysis and dashboards in Power BI to visualize workforce metrics and trends.
• Partner with P&C Technology on Workday features and test to ensure quality information and process flow.
• Ensure defined application controls are maintained.
• Operate with independent judgment and strong initiative.

Skills

Analytical thinking

Verbal and written communication

Team collaboration

Education

MBA or Bachelor’s degree in HR

Tools

Workday

Microsoft Excel

PowerPoint

ERP systems

Ticketing tools

Job description

About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

POSITION OVERVIEW: Zelis is a leading US-based company that operates in Healthcare Information Technology. We have established a Global Capability Center in India, and this position will provide Hire to Retire support as part of a Global People & Culture Operations team. We are currently seeking a skilled Sr. Analyst to join Team in India. The Sr. Analyst will play a vital role to support day to day US and Global HR operations (IC role with 70% transactional and 30% tactical), and execution and optimization of key HCM processes.

KEY RESPONSIBILITIES

• Maintains in-depth knowledge of HR functions and systems, preferably Workday.
• Support day to day HR operations and Workday actions, including but not limited to core HCM, Benefits, Absence, Time Tracking, Performance, Recruiting, and Talent in the fulfillment of organizational goals.
• Take full accountability for Workday transactions and HR operational tasks, ensuring accuracy, timeliness, and compliance.
• Proactively improve HR workflows by identifying automation opportunities and optimizing processes particularly where new features in the Workday can be used to improve current processes and drive innovation and reduce manual effort across operations.
• Act as a Subject Matter Expert (SME) for Workday and HR operations, deliver training sessions to team members to build functional knowledge.
• Collaborate effectively in a global team environment, demonstrating initiative, ownership, and a solution-oriented mindset.
• Deliver analysis and interpret HR report data to support decision-making, while designing and maintaining dynamic dashboards in Power BI to visualize key workforce metrics and operational trends.
• Partner with P&C Technology on new Workday features/functions and recommend solutions/alternatives to mitigate business risk or efficiencies relative to these changes for processes in scope; additionally supporting any related testing as required to ensure accurate and quality information and process flow.
• Ensure that defined application controls are maintained and followed.
• Independent judgment and strong initiative combined with the ability to collaborate in a global team environment.
• Utilizes Excel and other applications, analyzes and logically presents data trend to users at many levels of the organizations.
• Perform additional duties as assigned, with flexibility and commitment to team success.
• Other duties as assigned.

Education and professional experience

• MBA or Bachelor’s degree in HR, or a related field
• 5 to 8 years of experience in a similar role or HR operations
• Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Proficiency in Workday, Microsoft Excel, PPT - HR dashboards and working knowledge of ERP systems and ticketing tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• Prior experience working in a Shared Services Center preferred, primarily supporting a Technology company.

Work environment

• Expectation to work primarily in the Zelis-India office on a regular basis (minimum 4 days a week)
• Willingness to work outside of normal business hours as required to collaborate with teams outside of India.

We offer competitive compensation packages, including healthcare benefits and opportunities for professional development and growth.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email [e-mail].

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Zelis maintains a transparent, fee-free recruitment process. All genuine offers originate from our Talent Acquisition team using the “@zelis.com” domain. We do not use WhatsApp or personal emails for recruitment. Forward any suspected fraud to [e-mail] for prompt investigation.