Knowledge Managment Analyst

Zelis Healthcare Inc.; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work flexibility

Comprehensive healthcare benefits

Financial wellness programs

Job summary

A leading healthcare technology company located in Hyderabad, India, is seeking an Analyst for Customer Technical Training. The role involves delivering impactful training for associates, collaborating on training activities, and enhancing learning communities. Candidates should have 2-3 years of training experience in healthcare or fintech, along with relevant educational backgrounds. This position offers a hybrid work model and comprehensive healthcare benefits, ensuring a robust workplace experience.

Qualifications

• 2-3 years of training experience in a professional setting within healthcare or fintech.
• Bachelor's degree or equivalent in human resources, education, or psychology.
• Experience with content and learning management systems required.

Responsibilities

• Deliver training sessions focused on system enhancements and workflow changes.
• Collaborate with stakeholders to maintain training materials.
• Support continuing education and associate learning community.

Skills

Training experience

Organizational skills

Communication skills

Presentation skills

Office 365 proficiency

Education

Bachelor's degree in relevant field

Tools

Articulate Rise 360

Adobe Captivate

Salesforce case management

Atlassian Jira

Confluence

Job description

Analyst - Customer Technical Training page is loaded## Analyst - Customer Technical Traininglocations: India Hyderabad (Nexity)time type: Full timeposted on: Posted Todaytime left to apply: End Date: June 1, 2026 (30+ days left to apply)job requisition id: JR110764Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.**Why We Do What We Do**In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.**Position Overview**• Using our approved materials, deliver impactful learning experiences for new and existing Zelis associates in our Payments business unit. • Collaborate on associate training activities including assessment, planning, implementation, evaluation, and revision of department training programs to address learning needs. • Support and enhance an engaged and impactful associate learning community for both orientation related learning and continuing education. • This is an individual contributor role Payments Learning team.**Key Responsibilities:**· Collaborate with team and business stakeholders to deliver scheduled specialized training sessions focused on system enhancements, workflow changes, new products or product changes, and policy/procedure changes.· Collaborate with team and business stakeholders to facilitate learning related to our technology and total suite of service solutions.· Collaborate with team and business stakeholders to develop and maintain a globally accessible catalog of training materials such as handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.**Qualifications:**· Required: 2- 3 years of training experience in a professional setting within healthcare or fintech service operations domain.· Desired: Bachelors or equivalent degree (human resources, education, psychology)· Desired: Industry-related training preferred for large-scale service teams in contact center or data processing.· Desired: Experience with content management, learning management systems required (i.e., Articulate Rise 360, Adobe Captivate, WorkDay)· Desired: Experience with Salesforce case management, Atlassian Jira & Confluence.· Required: Strong organizational and time management skills· Required: Written and verbal communication skills, active listening· Required: Strong presentation and virtual meeting facilitation experience· Desired: Intermediate Office 365 application skills (Word, Excel, PowerPoint, SharePoint, Forms)**Life at Zelis begins with a promise. A promise to MAKE AN IMPACT.**We make this promise to our clients, our communities, and to each other. It's reflected in our purpose - *modernizing the healthcare financial experience for all* - and how we make it happen by leveraging our incredible technology built by healthcare experts, partnerships that evolve with our clients, and visibility that unlocks value.Through our connected platform, we price over 100 billion dollars in healthcare claims each year with our claims intelligence solutions. We pay over 200 billion dollars in healthcare claims annually using the Zelis Advanced Payments Platform to maximize electronic delivery of both dollars and data together, and we empower more than 100 million healthcare consumers with advanced communications and digital engagement solutions.Our promise is felt in how we care for ourselves and our families - through comprehensive benefits and competitive compensation to wellness initiatives, flexible workplaces, career growth opportunities, and more. It’s how we drive innovation and embrace a growth mindset. It’s how we put people first and act with agility. It’s how we champion collaboration. And most importantly, build trust. Join us and **MAKE AN IMPACT!****Disclaimer:***We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.**The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.***Commitment to Diversity, Equity, Inclusion, and Belonging**At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.**Equal Employment Opportunity**Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**Accessibility Support**We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email [e-mail] is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.Zelis maintains a transparent, fee-free recruitment process. All genuine offers originate from our Talent Acquisition