Knowledge Management Specialist I

ModMed India

Hyderabad

On-site

INR 300,000 - 600,000

Full time

14 days+

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Benefits offered by this job

Complimentary office lunches & dinners

Comprehensive health insurance plans

Annual wellness allowance

Paid parental leave options

Job summary

Join a leading healthcare technology company as a Knowledge Management Specialist Level 1, responsible for providing client support and assisting in educational content creation. The role seeks motivated individuals with strong communication skills and a technical mindset, offering a competitive benefits package that emphasizes employee well-being.

Qualifications

Entry-level position with an associate's degree preferred.
Excellent spelling, grammar, and punctuation required.
Moderate to high technical aptitude expected.

Responsibilities

Provide high-quality client support through an online support queue.
Communicate across teams to help resolve issues.
Assist in creating educational content.

Skills

Excellent communication

Technical aptitude

Customer service

Education

Associate's degree

Job description

2 days ago Be among the first 25 applicants

We are united in our mission to make a positive impact on healthcare. Join Us!

South Florida Business Journal, Best Places to Work 2024
Inc. 5000 Fastest-Growing Private Companies in America 2024
2024 Black Book Awards, ranked #1 EHR in 11 Specialties
2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who We Are

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

The role of Knowledge Management Specialist Level 1 (KMS1) is to assist the Knowledge Services Department by providing support to our client base regarding our learning platforms.

Essential Duties And Responsibilities

Provide consistent, professional, and high-quality client support to our client base through an online support queue
Communicate and collaborate across teams and departments to help resolve issues.
Become proficient on the Knowledge Services learning platforms (ModMed U and ModMed Communities) to provide both client and internal support.
Performs administrative duties in support of Knowledge Services projects and initiatives.
Practice and enforce text formatting, graphic layout, and other elements that are consistent with ModMed’s visual brand identity.
Opportunities to support the creation of video and written educational content.

Experience And Skills Requirements

Entry level position; associate's degree preferred.
Excellent spelling, grammar, and punctuation
Moderate to high technical aptitude
Excellent communication and interpersonal skills, both written and verbal.
Ability to manage multiple tasks and prioritize as needed.
Motivation to provide exceptional customer service.
Expertise in evaluating, troubleshooting, and following up on customer issues.

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
Allowances: Annual wellness allowance to support your well-being and productivity,
Earned, casual, and sick leaves to maintain a healthy work-life balance,
Bereavement leave for difficult times and extended medical leave options,
Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

Seniority level