Key Accounts Manager

Flick2Know; Gurugram District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

FieldAssist in Gurugram, India, is looking for a Key Account Manager to own and grow multiple strategic accounts, driving adoption, measurable impact, and expansion. You will leverage Power BI/Tableau to analyze client data, lead data-driven MBRs/QBRs, and collaborate cross-functionally with Sales, Marketing, and Product to create tailored solutions.

The role requires 3–4+ years of customer success or KAM experience, strong stakeholder management, and a proven knack for turning insights into

Qualifications

• 3–4+ years in Customer Success or Key Account Management.
• Experience managing multiple enterprise or mid-market accounts.
• Proficient with Power BI or Tableau to analyze client data.
• Lead data-driven MBRs/QBRs and ROI-focused narratives.
• Excellent stakeholder management and cross-functional collaboration.

Responsibilities

• Own multiple key accounts end-to-end as primary contact.
• Oversee onboarding, implementation, and ongoing execution.
• Conduct gap analyses, identify risks, and drive corrective actions.
• Engage with clients to understand needs and align solutions.
• Track post‑go‑live adoption and spot upsell opportunities.
• Lead MBRs/QBRs with value-focused outcomes.

Skills

Power BI

Tableau

Stakeholder management

Cross-functional collaboration

MBR/QBR leadership

Tools

BI tools

Job description

We are seeking a Key Account Manager (KAM) to manage and grow multiple strategic accounts, driving adoption, measurable business impact, and expansion. This role blends customer success ownership, data-driven value engineering, and account-based growth support, requiring strong client-facing and analytical skills.

About FieldAssist

FieldAssist is a SaaS-based technology platform transforming the route‑to‑market capabilities of CPG companies across the value chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform that simplifies how sales are planned, processed, and predicted, and distribution is discovered, developed, and deployed. Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a 'Proud Partner to Great Brands,' delivering ready insights and powering GTM strategies for 550+ CPG brands including Godrej Consumers, Saro Africa, Danone, Tolaram, Haldiram’s, Eureka Forbes, Bisleri, Nilon’s, Borosil, Adani Wilmar, Henkel, Jockey, Emami, Philips, Ching’s and Mamaearth among others. Every day over 100,000 users reach 7.5 million outlets using FieldAssist technology- built for all. It is making the CPG industry a technology driven powerhouse.

Responsibilities

For one in the Seat:

Key Account Management

• Own multiple key accounts end-to-end as the primary point of contact.
• Manage onboarding, implementation, and ongoing execution.
• Conduct gap analysis, identify risks, and drive timely course correction.
• Engage in key client discussions to understand business needs and align solutions accordingly.
• Track post‑go‑live adoption, identify improvement areas, and uncover upsell/cross‑sell opportunities.
• Lead MBRs/QBRs with clear, outcome‑driven value articulation.

Data, Analytics & Value Engineering

• Use BI tools (Power BI, Tableau, etc.) to analyze client data.
• Build value engineering narratives highlighting ROI, productivity gains, and execution improvements.
• Monitor customer success metrics and proactively flag at‑risk accounts.
• Translate insights into actionable recommendations for clients and internal teams.

Account-Based Marketing (ABM) Support

• Partner with Marketing and Sales to support ABM strategies for target accounts and new geographies.
• Provide customer insights to strengthen personalization and account‑level positioning.
• Support sales cycles with data‑backed narratives and account intelligence.

Required Skills & Qualifications

• 3–4+ years of experience in Customer Success or Key Account Management.
• Proven experience managing multiple enterprise or mid‑market accounts.
• Hands‑on expertise with Power BI, Tableau, or similar BI tools.
• Strong experience leading data‑driven MBRs/QBRs.
• Excellent stakeholder management and communication skills.
• Ability to work cross‑functionally with Sales, Marketing, and Product teams.

FieldAssist on the Web

Website : https://www.fieldassist.in/careers/

Culture Book : https://www.fieldassist.in/fa-culture-book

CEO's Message : https://www.youtube.com/watch?v=bl_tM5E5hcw

LinkedIn : https://www.linkedin.com/company/fieldassist/