Key Account Operational Excellence Associate (Fixed Term Contract)

United Parcel Service Sweden Aktiebolag; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

UPS in India is seeking an experienced analyst to provide executive support and generate reports for Sales Operations. You will ensure data accuracy, create standard and ad-hoc reports, and help stakeholders understand account performance.

You will develop and train others on reporting tools, collaborate with district and regional teams, and explore new methods to improve productivity and decision making.

Qualifications

• Detail-oriented with ability to distinguish big-picture concepts from specifics and ensure accuracy.
• Experience in generating customized reports from multiple software sources.
• Fluency in English and Spanish (oral and written).
• Bachelor's degree in information management, CS, or IT; preferred.
• Proficient with Microsoft Office, including advanced Excel and Access; VBA experience preferred.

Responsibilities

• Conducts complex or atypical analyses as requested to support evaluation and planning.
• Improves and creates systems, methods and tools for conducting analysis.
• Identifies emerging trends in analysis for work methods, processes or flows.
• Determines criteria for analyzing work, processes or work flow for tracking/reporting purposes.
• Contributes to technology solutions for customer implementation.
• Keeps abreast of technologies that will improve internal and external processes to improve productivity.
• Provides district sales operations with technology solutions support.
• Reviews auditing of districts' sales processes and procedures to ensure compliance.
• Assists with completion of Business Process Reviews for corporate, region and district levels.
• Addresses and resolves issues affecting information systems reporting.
• Seeks innovative methods to minimize report generation.
• Optimizes existing report formats for best results.
• Works closely with the Region Sales Support Specialist on report consolidation.
• Serves as region subject matter expert for existing reporting tools.
• Acts as the departmental database and Structured Query Language administrator to ensure proper maintenance of BIA applications.
• Updates weekly activity reports to ensure accurate documentation of account volume and revenue.
• Attends department meetings to support internal communication and provide updates on projects.
• Performs regular application updates (e.g., directory updates, reports, etc.) to provide current information and enhanced functionality to the field.
• Prepares written information to Sales staff to inform them of district, regional, and corporate initiatives.

Skills

Detail Orientation

Report Generation

Information Gathering

Supply Chain

Technology Knowledge

English & Spanish

MS Office Excel/Access

Education

Bachelor's Degree or International equivalent

Bachelor's Degree in Information Management, Computer Science, or Information Technology - Preferred

Tools

VBA

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Job Summary

This position is responsible for providing executive support and generating reports as requested by Sales Operations. He/She ensures report data is accurate and increases the awareness of strategic account performance to stakeholders. This position documents and trains others on production of standard routine reports, solves business problems related to decision tools and reports, and actively develops and maintains a network of UPS contacts who can help solve problems.

Responsibilities

• Conducts complex or atypical analyses as requested to support evaluation and planning.
• Improves and creates systems, methods and tools for conducting analysis.
• Identifies emerging trends in analysis for work methods, processes or flows.
• Determines criteria for analyzing work, processes or work flow for tracking/reporting purposes.
• Contributes to technology solutions for customer implementation.
• Keeps abreast of technologies that will improve internal and external processes to improve productivity.
• Provides district sales operations with technology solutions support.
• Reviews auditing of districts' sales processes and procedures to ensure compliance.
• Assists with completion of Business Process Reviews for corporate, region and district levels.
• Addresses and resolves issues affecting information systems reporting.
• Seeks innovative methods to minimize report generation.
• Optimizes existing report formats for best results.
• Works closely with the Region Sales Support Specialist on report consolidation.
• Serves as region subject matter expert for existing reporting tools.
• Acts as the departmental database and Structured Query Language administrator to ensure proper maintenance of BIA applications.
• Updates weekly activity reports to ensure accurate documentation of account volume and revenue.
• Attends department meetings to support internal communication and provide updates on projects.
• Performs regular application updates (e.g., directory updates, reports, etc.) to provide current information and enhanced functionality to the field.
• Prepares written information to Sales staff to inform them of district, regional, and corporate initiatives.

Qualifications

• Detail Orientation: Distinguishes between "big picture" concepts and comments and specialized, smaller specific facts associated with work; notes the specifics of events and experiences; explains, in general, how details impact end goals or outcomes; ensures that work is completed accurately and with the appropriate level of detail
• Report Generation: Addresses and resolves issues impacting information systems reporting; looks for ways to minimize report generation and required storage; modifies existing report formats; creates and interprets customized reports; integrates data, information, and documents from multiple software programs; writes more complex report queries
• Solicits and Gathers Information: Demonstrates a general knowledge of techniques for soliciting and gathering information
• Supply Chain Management: Demonstrates a basic understanding of supply chain concepts; identifies issues within a supply chain
• Technology Knowledge: Recognizes the basic impact of technology on UPS business, services, and processes; identifies technological barriers in achieving desired objectives; maintains appropriate breadth and depth of technological knowledge for current work assignment
• Must be fluent in English and Spanish (oral and written)
• Proficient with Microsoft Office including advanced level functions in Excel, Access
• Bachelor's Degree or International equivalent
• Bachelor's Degree in Information Management, Computer Science, or Information Technology - Preferred
• Experience with VBA - Preferred

Employee Type: Fixed Term (Fixed Term)

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