Key Account Manager, Purplle

Hindustan Unilever (HUL); Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Hindustan Unilever (HUL) in Mumbai seeks a high-performing, commercially driven Key Account Manager to lead a strategic beauty eCommerce account and champion AI adoption across the sales team.

You will own Joint Business Plans, manage commercial negotiations, drive growth, and coordinate with Brand, Demand Planning, Supply Chain, Finance, and Marketing to ensure seamless launches and scalable AI-enabled workflows.

Qualifications

• 3–5 years experience in Sales, Key Account Management, eCommerce, or Modern Trade.
• Strong commercial acumen and negotiation skills.
• Experience in beauty, FMCG, personal care, or consumer products preferred.
• Curious towards problem solving.
• Independent multi-stakeholder management.
• Experience using AI tools or workflow design (Copilot/ChatGPT/Power BI/Power Automate) is a plus.

Responsibilities

• Own and lead a key beauty eCommerce account, delivering targets across revenue, market share, profit, and brand visibility.
• Develop and execute annual Joint Business Plans (JBPs) with the platform partner.
• Lead commercial negotiations, assortment strategy, promotional planning, and investment governance.
• Build strong senior stakeholder relationships within the account organization.
• Drive best-in-class execution across content, visibility, availability, pricing, and promotions.
• Identify repetitive processes and design AI-enabled solutions to automate them.

Skills

Sales

Key Account Management

eCommerce

Modern Trade

Analytical thinking

Negotiation skills

Tools

Microsoft Copilot

ChatGPT

Power BI AI capabilities

Power Automate

Job description

We are looking for a high-performing, commercially driven leader to manage a strategic Beauty eCommerce account while acting as the AI Champion for Beautyverse.

This role combines strong account management expertise with a forward-thinking, technology-led mindset. The individual will be responsible for driving category growth, retailer partnerships, joint business planning, and execution excellence, while leading the adoption of AI tools, automation, and data-driven decision-making across the sales team.

The ideal candidate is commercially sharp, highly analytical, and passionate about using AI to simplify processes, improve productivity, and unlock growth opportunities.

Job Title - Key Account Manager

Location - Mumbai

Key Responsibilities

Strategic Account Manager and AI champion

Own and lead a key beauty eCommerce account, delivering targets across revenue, market share, profit, and brand visibility.

Account Management

• Develop and execute annual Joint Business Plans (JBPs) with the platform partner.
• Lead commercial negotiations, assortment strategy, promotional planning, and investment governance.
• Build strong senior stakeholder relationships within the account organization.
• Drive best-in-class execution across content, visibility, availability, pricing, and promotions.

Business Performance Management

• Deliver topline and bottomline targets.
• Monitor weekly and monthly performance against key KPIs.
• Analyze category trends, competitive activity, and platform dynamics.
• Drive corrective actions to close performance gaps and unlock incremental growth.

Cross-Functional Leadership

• Partner closely with Brand, Demand Planning, Supply Chain, Finance, Media, and Category teams.
• Ensure seamless execution of launches, campaigns, and strategic initiatives.

Sales Process Transformation

• Identify repetitive and manual processes suitable for automation.
• Develop AI-enabled solutions to improve efficiency and reduce administrative workload.
• Partner with digital, analytics, and technology teams to deploy scalable solutions.
• Design and implement AI-powered tools, dashboards, copilots, and automation workflows.

Key Deliverables

Commercial

• Revenue growth
• Market share growth
• Improved profitability, availability launch scale up

AI Transformation

• Increased AI adoption across sales teams
• Reduction in manual reporting effort
• Faster decision-making through automated insights
• Enhanced organizational productivity and effectiveness

Skills Experience Required Competencies

• 3-5 years experience in Sales, Key Account Management, eCommerce, or Modern Trade.
• Strong commercial acumen and negotiation skills.
• Experience in beauty, FMCG, personal care, or consumer products preferred
• Curious towards problem solving.
• Independent Multiple stakeholder management
• Experience using AI tools or work flow design such as Microsoft Copilot, ChatGPT, Power BI AI capabilities, Power Automate, or similar platforms is not mandatory but will definitely be a plus

Our commitment to Equality, Diversity Inclusion

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.