Key Account Manager - E.Commerce (Delhi)

Ferrero; Delhi; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Ferrero India is seeking an e-commerce growth lead to set aspirational targets, build the eJBP, define metrics, and drive sales across online accounts. You will forecast by product, region and account, monitor listings, and ensure timely deliveries to gain market share.

You will collaborate with internal and external stakeholders, enhance partner content, enable exclusive launches, and manage channel forecasts.

Qualifications

• MBA with Sales & Marketing focus and e-commerce experience.
• Total experience 3–5 years (relevant 1–2 years in e-commerce).
• Experience as Category Manager on e-com platforms or KAM in manufacturing.
• Proven e-commerce track record with data-driven insights.

Responsibilities

• Build a complete Customer Plan to drive the overall business.
• Execute plans for assigned Accounts aligned with objectives.
• Ensures execution excellence through planning, measurement, and corrective actions.
• Foster cross-functional relationships beyond the buyer to senior stakeholders.
• Achieve agreed Key Account targets and KPIs while following policies.

Skills

MBA: Sales & Marketing

E-Commerce experience

Account Management

Analytical skills

Communication skills

Entrepreneurial mindset

Education

MBA in Sales & Marketing

Job description

About the Role

Setting and achieving aspirational growth targets for the online side of the business. Building the eJBP, defining the metrics, and driving the sales of the specific eCommerce accounts and building relationships with the Planning and executing complete business operations of e-commerce at each level. Building the forecast at a product at region and account level; monitoring the products listed and ensuring the deliveries of orders to achieve a market share of products. Establishing working relationships with e-commerce partners, improving content on partner platforms & driving and enabling exclusive launches. Understanding the Key Business Drivers for this channel and managing channel forecasts. Collaboration with internal as well as external stakeholders to achieve the desired share in each category

About the Role

Setting and achieving aspirational growth targets for the online side of the business. Building the eJBP, defining the metrics, and driving the sales of the specific eCommerce accounts and building relationships with the Planning and executing complete business operations of e-commerce at each level. Building the forecast at a product at region and account level; monitoring the products listed and ensuring the deliveries of orders to achieve a market share of products. Establishing working relationships with e-commerce partners, improving content on partner platforms & driving and enabling exclusive launches. Understanding the Key Business Drivers for this channel and managing channel forecasts. Collaboration with internal as well as external stakeholders to achieve the desired share in each category

Main Responsibilities

• Build complete Customer Plan to drive the overall business
• Execute plans for assigned Account (s) that are aligned with business objectives and customer strategies
• Facilitates excellence in execution in the daily business by planning, communicating, anticipating, measuring results consistently and implementing corrective action or learning.
• Nurtures productive business relationship beyond the buyer to include cross-functional leaders and reporting levels at least 1 up from the buyer/category manager
• Accountable and responsible to achieve agreed upon Key Account targets and KPIs
• Adheres to all Company principles and policies including Ferrero India’s trade policy, local Sales policy, local Trade Terms , Quality and legal regulations

About You

• MBA: Sales & Marketing + Experience in E-Commerce or Account Management
• Total Experience: 3-5 Years (Relevant 1-2 Years)
• Should have worked either as a Category Manager with E-Com platform or have worked as KAM for E-Comm channel with a manufacturing organization
• Proven work experience in E-Com of at least 2 yrs. Proficient in Key Account Management, managing data, and leveraging insights to drive penetration
• Entrepreneurial mindset to get the job done single-handedly. Strong Analytical as well as Communication skills

What We Offer

Careers with caring built in - discover our benefits here.

About Ferrero

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.

Find out more here.