Key Account Manager

locatR.AI; West Bengal; On-site; INR 900,000 - 1,500,000; Full time

Job summary

locatR.AI in Kolkata, West Bengal, India, is seeking a Key Account Manager to grow relationships with strategic customers by delivering value from locatR.AI’s platform and coordinating across teams.

You will develop account plans, monitor performance, and seek upsell opportunities while addressing queries and communicating product updates to clients.

Qualifications

• Strong account management experience with strategic or enterprise clients.
• Analytical skills to interpret data, generate insights, and support planning.
• Customer service expertise, including managing escalations.
• Experience in business planning, sales pipeline management, and growth strategies for key accounts.
• Excellent communication and negotiation skills with stakeholders at multiple levels.
• Exposure to logistics, supply chain, or SaaS platforms is beneficial.
• Comfort working with dashboards, CRM tools and reporting systems.
• Bachelor’s degree in Business, Management, or related field; MBA is an advantage.
• Ability to work on-site in Kolkata, West Bengal, India.

Responsibilities

• Manage and grow relationships with strategic customers.
• Develop account plans and coordinate with internal teams.
• Monitor account performance and identify upsell opportunities.
• Handle customer queries and resolve issues promptly.
• Communicate product updates and insights to clients.
• Gather customer feedback and contribute to business planning.
• Support implementation of locatR.AI’s platform for long-term success.

Skills

Account management

Analytical skills

Customer service

Business planning

Communication skills

Negotiation

Logistics/SaaS exposure

Education

Bachelor's degree in Business/Management or related field

MBA or equivalent (advantage)

Tools

Dashboards

CRM tools

Reporting systems

Job description

Company Description

locatR.AI is a logistics visibility platform that delivers real-time, on-ground proof across fleets, warehouses, and field staff, helping companies reduce losses and improve operational control. Going beyond traditional tracking, the platform uses video intelligence to detect tampering, safety violations, and intrusions, and captures chain-of-custody with photo and sensor-backed proof. locatR.AI provides a unified dashboard for fleets, assets, personnel, and warehouses, while automating compliance reports and billing verification, and integrating with existing ERP and TMS tools. The company is trusted by leading organizations such as Flipkart and Exide, as well as emerging logistics leaders across India, and is backed by Microsoft for Startups. Applicants can expect to join a growing team focused on turning data into clear visibility, accountability, and faster issue resolution for logistics operations.

Role Description

The Key Account Manager role is a full-time, on-site position based in Kolkata, West Bengal, India. This role is responsible for managing and growing relationships with strategic customers, ensuring their needs are understood and met through locatR.AI’s solutions. Day-to-day activities include developing account plans, coordinating with internal teams to deliver value, monitoring account performance, and identifying opportunities for upselling or cross-selling. The Key Account Manager will handle customer queries, resolve issues promptly, and proactively communicate product updates and insights. The role also involves gathering customer feedback, contributing to business planning, and supporting the implementation of locatR.AI’s platform to drive long-term customer success.

Qualifications

• Strong Account Management and Key Accounts experience, with a track record of handling strategic or enterprise clients.
• Solid Analytical Skills to interpret data, generate insights, and support business planning and forecasting.
• Proven Customer Service expertise, including managing escalations and maintaining high client satisfaction.
• Experience in Business Planning, sales pipeline management, and growth strategies for key accounts.
• Excellent communication and negotiation skills, with the ability to influence stakeholders at multiple levels.
• Exposure to logistics, supply chain, or SaaS platforms is highly beneficial.
• Comfort working with dashboards, CRM tools, and reporting systems.
• Bachelor’s degree in Business, Management, or a related field; an MBA or equivalent is an advantage.
• Ability to work on-site in Kolkata, West Bengal, India, and collaborate effectively with cross-functional teams.