Key Account Manager

nCircle Tech Co; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

nCircle Tech Private Limited seeks a skilled Client Relationship Manager to serve as the main liaison for key clients, translating business goals into technical solutions and driving long-term partnerships.

You will develop strategic account plans, identify upsell opportunities, and collaborate with engineering teams to ensure successful project delivery and client satisfaction.

Qualifications

• Bachelor’s or master's degree in CS/IT/Engineering or related field.
• Minimum 5 years of experience in software development or technical account management roles.
• Solid understanding of SDLC, cloud, APIs, web/mobile apps, and Agile methodologies.

Responsibilities

• Serve as the primary contact for key clients to ensure long-term satisfaction and retention.
• Lead strategic account plans and conduct periodic business reviews with clients.
• Coordinate with internal engineering, product, and delivery teams to ensure timely delivery and successful project execution.

Skills

Communication

Negotiation

Client management

Stakeholder engagement

Problem solving

Education

Bachelor’s/Master’s degree in Computer Science, IT, Engineering, or related field

Tools

CRM platforms

Project management tools

Job description

nCircle Tech Private Limited (Incorporated in 2012) empowers passionate innovators to createimpactful 3D visualization software for desktop, mobile and cloud. Our domain expertise in CADand BIM customization is driving automation with the ability to integrate advanced technologieslike AI/ML and AR/VR, which empowers our clients to reduce time to market and meet businessgoals. nCircle has a proven track record of technology consulting and advisory services for AECand Manufacturing industry across the globe. Our team of dedicated engineers, partnerecosystem and industry veterans are on a mission to redefine how you design and visualize.

Job Description

Client Relationship Management

• Serveas the primary point of contact for key clients, ensuring long-termsatisfaction and retention.
  
• Buildand maintain strong, trust-based relationships with client stakeholders,including technical and business teams.
  
• Understandclients' business goals, technical requirements, and challenges torecommend appropriate solutions.
  
• Identifyopportunities for upselling, cross selling, and new solution adoptionwithin existing accounts.
  
• Developand execute strategic account plans to meet revenue and growth targets.
  
• Conductperiodic business reviews with clients to ensure continuous valuedelivery.
  

Project Coordination & Delivery Oversight

• Collaborateclosely with internal engineering, product, and delivery teams to ensuresuccessful project execution.
  
• Translateclient needs into actionable technical requirements for development teams.
  
• Monitorproject progress, address issues proactively, and ensure timely deliveryof milestones.
  

Technical Understanding

• Leveragesoftware development knowledge to engage in technical discussions withclients and internal teams.
  
• Provideinsights on feasibility, timelines, technology stacks, and solutionarchitectures when required.
  
• Actas a bridge between technical and non‑technical stakeholders.
  
• Handleescalations efficiently and ensure quick resolution of client concerns.
  
• Provideongoing post‑delivery support and ensure continuous alignment with clientexpectations.
  

Requirements

Technical Skills

• Bachelor’s/Master’sdegree in Computer Science, IT, Engineering, or related field.
  
• Minimum 5 years of experience in software development or technical accountmanagement roles.
  
• Solidunderstanding of SDLC, modern technologies (e.g., cloud, APIs, web/mobileapps), and agile methodologies.
  
• Abilityto translate complex technical concepts into understandable businesslanguage.
  

Soft Skills

• Excellentcommunication and presentation abilities.
  
• Strongnegotiation, client management, and interpersonal skills.
  
• Provenability to manage multiple accounts and priorities simultaneously.
  
• Analyticalmindset with strong problem-solving skills.
  

Preferred Qualifications

• Priorexperience in IT services, SaaS, or product-based environments.
  
• Experiencedealing with enterprise-level clients.
  
• Understandingof project management tools and CRM platforms.
  
• Opportunityto work closely with top-tier clients and cutting-edge technology teams.
  
• Collaborative,innovative, and growth-driven environment.
  
• Competitivecompensation and performance-based incentives.